Income Officer

Income Officer
Location: London SE1
Salary: Circa £37,000 per annum
Contract: Permanent
Are you passionate about delivering excellent customer service and making a difference in the housing sector?
We are recruiting for an Income Customer Service Officer to join a housing provider.

This is a fantastic opportunity to contribute to the financial well-being of residents and the success of the organisation.
About the Role
You will play a key part in managing rent accounts and housing-related debts.

Your responsibilities will include:

• Proactively managing rent arrears in line with policies and procedures.


• Negotiating repayment agreements and taking corrective actions when agreements are not upheld.


• Supporting residents by referring them to welfare benefit and debt support services to maximize income.


• Preparing cases for court proceedings and representing the organisation in hearings when necessary.


• Identifying and supporting vulnerable residents through appropriate referrals.

About You
To succeed in this role, you will need:

• Knowledge of housing law, debt recovery, and welfare benefits.


• Experience in credit control or income collection within a customer service setting.


• A self-motivated approach with excellent organizational skills.


• Proven experience presenting cases in court and understanding of legal remedies.


• A commitment to delivering high-quality services to residents and stakeholders.

Why Join Us?
This organisation is committed to providing safe and affordable homes, alongside dependable local services.

By joining their team, you will play a pivotal role in enhancing customer satisfaction and improving lives.
How to Apply:

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk