Guest Experience Manager – Ultra-Luxury Resort, Saudi Arabia

Location: Saudi Arabia
Package: Competitive tax-free salary + luxury accommodation + full expat benefits
Contract Type: Full-time | Live-in | Relocation supported

Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.

As Guest Experience Manager, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele.

You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.

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  Lead and oversee the full guest journey — from pre-arrival to post-departure

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  Create tailored guest experiences based on preferences, profiles, and cultural expectations

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  Champion luxury service standards across all departments

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  Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction

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  Handle VIP requests and complex service recovery with finesse and discretion

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  Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling

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  Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts

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  Experience working with VVIPs, UHNWIs, or royalty preferred

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  Strong cultural sensitivity, emotional intelligence, and professional presence

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  Fluency in English required; Arabic or additional languages are a plus

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  Confident, warm communicator with a sincere passion for service

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  Thrives in remote or developing destinations with a high standard of living