Dynatrace Specialist

A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform — an advanced application performance monitoring (APM) and observability tool.

Here’s a breakdown of what this usually involves:

🔍 Core Responsibilities:

- Advanced Troubleshooting:

- Handling more complex issues that 1st-line support can’t resolve.
- Analyzing application performance, infrastructure metrics, logs, and user experience data.

- Monitoring & Alerting Configuration:

- Customizing Dynatrace dashboards, alerts, and anomaly detection.
- Working with Dynatrace OneAgent, Smartscape, Davis AI, and PurePath.

- Root Cause Analysis (RCA):

- Investigating performance degradations, bottlenecks, and outages.
- Providing detailed RCA reports to DevOps, SREs, or application teams.

- Client/Stakeholder Support:

- Supporting internal teams or external clients in using Dynatrace effectively.
- Possibly training users or helping integrate Dynatrace with CI/CD pipelines, ServiceNow, or cloud environments (AWS, Azure, GCP).

- Escalation Point:

- Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).

🛠 Typical Skills:

- Strong understanding of application architecture (Java, .NET, etc.)
- Experience with cloud platforms, containerization (Kubernetes, Docker)
- Scripting or automation knowledge (e.g., PowerShell, Python, or Groovy)
- Familiarity with ITSM tools like ServiceNow
- Good communication skills for cross-team collaboration