ServiceNow Project Manager

Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior Project Manager.
This role is responsible for leading the delivery of complex ServiceNow projects from initiation through to completion.

The ideal candidate will bring strong leadership, stakeholder management, and delivery skills, ensuring projects are delivered on time, within scope, and aligned with client expectations.

Experience managing end-to-end ServiceNow implementations across multiple modules is essential.

Key Responsibilities

- Lead full lifecycle delivery of ServiceNow projects across ITSM, ITOM, HRSD, and other workflows.
- Define project scope, schedule, resources, and deliverables in collaboration with technical and functional teams.
- Act as primary point of contact for clients, managing expectations, communication, and escalations.
- Monitor progress, manage risks, and ensure delivery aligns with project goals and quality standards.
- Coordinate cross-functional teams including developers, architects, business analysts, and QA leads.
- Drive governance, reporting, and status updates to internal and external stakeholders.
- Support Agile and hybrid delivery methodologies, ensuring alignment with ServiceNow best practices.
- Champion continuous improvement and lessons learned to enhance future delivery success.

Requirements

- 5+ years of project management experience, with at least 2+ years delivering ServiceNow projects.
- Proven experience managing enterprise-level implementations across multiple modules (ITSM, ITOM, HRSD, etc.).
- Strong client-facing communication and stakeholder management skills.
- Proficiency in project management tools (e.g., MS Project, Jira, ServiceNow Project Portfolio Management).
- Solid understanding of Agile, Scrum, and ITIL frameworks.
- ServiceNow certifications (e.g., CSA, CIS, or PPM) and PMP/PRINCE2 certification are a plus.

Interested? Apply now!