Support Worker

We’re recruiting an experienced Support Worker to deliver high-quality support to individuals and families with complex needs, including domestic abuse, substance misuse, and mental health challenges.

You’ll empower service users to build skills, gain independence, and take control of their lives, while ensuring outcomes meet local authority requirements.

In the Support Worker role, you will be:

• Providing person-centred support to individuals with complex needs, including risk assessments, safety planning, and personalised support plans to promote independence and positive outcomes.
• Signposting and liaising with external services (e.g.
  
  health, legal, housing), to advocate on behalf of clients, and support them with parenting, finances, and tenancy management.
• Working flexibly across various settings such as refuges, supported housing, young people’s projects, and floating support services.
• Ensuring service delivery meets legal, regulatory, and internal policy requirements while maintaining accurate records and upholding data protection standards.
• Collaborating with colleagues and partner agencies to deliver consistent, high-quality support, and contribute to service improvement by sharing client feedback.

To be considered for the Support Worker role, you will need:

• Previous experience assessing needs and risks, creating person-centred plans, and supporting individuals with benefit applications and goal setting.
• Strong communication skills, both written and verbal, with confident use of IT systems, including MS Office and virtual meeting platforms (e.g.
  
  Teams, Zoom).
• Ability to stay calm, resilient, and optimistic under pressure, while maintaining professional boundaries and promoting equality and diversity.
  
  
• Knowledge of safeguarding, data protection (GDPR), and the Supporting People framework, with an understanding of domestic abuse and its impact.
• Have a full driving licence and access to a vehicle for business use.

This is a full-time, temporary position working Monday to Friday for an estimated duration of 4 to 6 weeks to provide sickness cover.

Based near Wrexham, the role offers an hourly rate of £12.68, plus holiday pay, and presents a great opportunity to gain valuable experience within a supportive team environment delivering frontline services.