Service Desk Team Leader

Service Desk Team Leader

Leading Managed Services Provider

Hybrid - Manchester
Paying up to £50,000, depending on experience

A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider.

This role is centred on strong people leadership, guiding an established infrastructure team to deliver high‑quality services across a broad customer base.

The successful candidate will take ownership of day‑to‑day team management, mentoring, service quality, and workload coordination.

The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP.

While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team.

Key Responsibilities

• Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.


• Oversee workload distribution, resource planning, and performance management.


• Ensure infrastructure services remain stable, secure, and aligned with customer requirements.


• Drive continuous improvement in processes, documentation, and operational efficiency.


• Work alongside senior leadership to support business strategy and service delivery excellence.

Skills & Experience

• Proven experience leading or mentoring an infrastructure or technical support team.


• Strong communication and people‑leadership capabilities, with the ability to guide, influence, and support others.


• Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.


• Confident in managing priorities, improving workflows, and maintaining high service standards.

Must be eligible for SC Clearance.

Paying between £45,000-50,000, depending on experience.

Hybrid based - Manchester