Salary: €3000 - €3500 + 25% nett allowance for night shift

Start: ASAP

Languages: English, German is a bonus

As the Night Auditor, you keep the hotel running smoothly while the rest of the world sleeps.

You are the calm, confident face of the front office overnight, making sure every guest feels welcomed, every detail is accurate, and every shift ends with a flawless handover.

What you’ll do

• Welcome guests warmly, process check-ins and check-outs smoothly, and always greet guests by name.
• Ensure all guest details are recorded accurately and update guest profiles in Cendyn as needed.
• Handle special requests, general information, transport, event tickets, restaurant and airline reservations, and any other guest queries with ease.
• Answer all calls cheerfully and promptly, and follow up quickly if an answer is not immediately available.
• Resolve guest complaints professionally and in a timely manner, escalating to the Manager on Duty when required.
• Confidently sell room types, rates, and hotel services at every opportunity.
• Manage reservation requests efficiently, involving the Hotel/Reservations Manager or Coordinator for group, unusual, or complex bookings.
• Process guest mail, messages, and deliveries accurately and efficiently.
• Audit daily activities and complete balancing of the day’s transactions.
• Ensure telephone, internet, movie, and chargeback charges are posted correctly.
• Complete wake-up calls on time and collect room service breakfast orders.
• Liaise with housekeeping, maintenance, and other departments to support guest needs.
• Maintain an up-to-date Guest Services Directory in the PMS with local and essential hotel information.
• Collate and report industry information, financial updates, and yield reports as directed.
• Cross-train in day reception and other duties such as accounts processing or logistics.
• Step in to support other departments during busy periods.
• Provide a clear, concise handover for the next shift.
• Keep your Manager informed of any issues or unusual matters.
• Maintain a clean, tidy, and immaculate Front Office area.
• Carry out other reasonable tasks as directed by your Manager.

What I am looking for:

• Immaculate presentation, grooming, and pride in wearing the correct uniform and name badge.
• Strong understanding of company policies, procedures, and code of conduct.
• Commitment to workplace safety, security, and privacy at all times.
• A positive, accountable, and professional approach to learning and feedback.
• Excellent communication, emotional intelligence, and teamwork.
• A guest-focused mindset with strong commercial awareness and attention to detail.
• Tech-savvy skills, including Microsoft Office 365, PMS, and CRM systems.

Experience and essentials

• Current Responsible Service of Alcohol (RSA) Certificate.
• Hospitality Diploma or Degree, or relevant experience in a similar role, is ideal.
• Able to meet the physical demands of the role, including standing for long periods and occasional lifting of up to 20 kg.

What makes you a great fit

You are friendly, resourceful, and dependable, with the ability to stay calm under pressure and keep everything moving behind the scenes.

You bring warmth, accuracy, and energy to every shift, helping create memorable guest experiences from check-in to check-out.