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2nd Line Engineer
3 month initial contract £300 - £325 p/d (inside IR35)
Full time onsite in London
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.You'll require experience supporting the following:
Windows OS Support (Windows 10)
Active Directory and Office 365 Admin
Microsoft Teams
Supporting anti-virus products (not Crowdstrike in this case...)
Ideally an understanding of web gateway filtering.
An understanding of networking concepts including support of VPN's
Experience working on a service desk / management and prioritization of ticket queues.
Experience working with ServiceNow would be beneficial although is not a requirement.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: 3 month
Salary / Rate: £300 - £325 per day + inside IR35
Posted: 2024-11-04 17:01:07
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Job Title: Health, Safety, and Wellbeing Administrator Location: Horndean, Portsmouth (2 days per week on-site) Salary: £12.83 PAYE / £16.60 Umbrella Contract: Temporary, 9 months Hours: Full-time
About the Role We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period.
This is a great opportunity to contribute to a motivated and supportive team environment, where you'll play an important role in supporting various health and safety functions. Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider.
You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports. We'll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment. Key Duties and Responsibilities
Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
Incident Management: Handle non-complex accident and incident reports, following up as needed.
About You If you're a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you.
Your work will require a commitment to delivering excellent service, supporting both team members and external contacts. Key Requirements:
Strong interpersonal skills and customer-focused attitude
Competency with Microsoft applications and other database systems
Ability to work on your own initiative while being part of a collaborative team
Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)
Who We Are Abri is one of the UK's largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities.
We're committed to delivering safe, sustainable, and high-quality homes, and we're deeply invested in supporting the communities we serve. With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we're driven by a mission to create communities where everyone can thrive.
Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike. ....Read more...
Type: Contract Location: Waterlooville, England
Salary / Rate: Up to £12.83 per hour
Posted: 2024-11-01 12:02:38
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Customer Services Rep - Call HandlerLocation: RainhillSalary: £13,063paJob Type: Permant / Part time 20 hours (shift pattern)We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world.
We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients.We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill.The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client.
They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets.
The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment.
Previous helpdesk or facilities experience is not a critical requirement. Essential Qualifications/Skills:Previous administration experienceExcellent telephone mannerExcellent attention to detailProficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systemsPackage Overview£13,063paPart time 20 hours2 week shift patternParking on siteCompany sick payPension schemeCycle to work schemeIf this particular vacancy is of interest to you please call #Fern CV Bay on 0121 389 0023 ....Read more...
Type: Permanent Location: Rainhill, England
Start: ASAP
Salary / Rate: Up to £13063.00 per annum + Free parking
Posted: 2024-10-29 14:39:07
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Senior Procurement Systems Analyst
Location: West Sussex
Contract: Temporary (5 month initial)
Rate: £400 Per Day Umbrella (PAYE Inc.
£352.07, PAYE Exc.
£314.15)
Start date: ASAP
*Hybrid Working - 1 day a week in office
*
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions is recruiting on behalf of a local authority in the West Sussex area for a Senior Procurement Systems Analyst.
This key role involves developing and executing a system strategy for the Oracle Fusion ERP implementation while overseeing the Atamis procurement system configuration to meet regulatory requirements.
The successful candidate will manage end-to-end procurement functions, support system compliance, and ensure effective adoption of new tools through tailored user training.
Additionally, the Analyst will lead the Business Processes and Systems Working Group, acting as a liaison for stakeholders to facilitate digital transformation within procurement.
This position offers a unique opportunity to drive efficiency and ensure compliance in a regulated public sector environment.
Main responsibilities
Develop and implement a comprehensive system strategy to support the Oracle Fusion ERP system, focusing on procurement processes across the council, including NHS England's Provider Selection Regime and Procurement Reforms to PCR 2015.
Take lead accountability for configuring and supporting Atamis procurement systems, ensuring all functions meet council requirements.
Support end-to-end procurement processes in line with UK procurement practices, addressing system diagnostics, solutions, and enhancements to maximize user capabilities.
Develop and deliver user training, create training materials, and communicate system updates, release notes, and compliance requirements to ensure successful system adoption and compliance.
Manage and lead the Business Processes and Systems Working Group, oversee user licensing and profiles, and provide essential support for procurement systems, including a dedicated helpdesk for user queries.
Candidate Requirements
Demonstrated knowledge and experience in procurement IT systems, including design, development, configuration, analysis, and reporting, especially within a regulated, public sector environment.
Strong ability to engage and influence stakeholders at multiple levels, both internally and externally, ensuring digital and compliance outcomes align with organisational goals.
Ability to conduct in-depth analysis of current systems, identify gaps, and recommend improvements for procurement processes and compliance support.
Degree in a relevant field (business, IT, or mathematics) with certification or willingness to pursue certification in Procurement Reforms or the GCC Contract Management Programme.
Progress toward MCIPS is desirable.
Practical experience with UK procurement practices, including knowledge of CLM systems, Source to Contract, Purchase to Pay processes, and familiarity with Crown Commercial Services and other Local Authority frameworks.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed. ....Read more...
Type: Contract Location: West Sussex, England
Start: ASAP
Duration: 5 Months
Salary / Rate: £314.15 - £352.07 per day
Posted: 2024-10-26 21:03:34
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An opportunity has arisen for a IT Support Engineer(1st / 2nd Line) to join a well-established car dealership offering excellent benefits.
This full time on-site role offers salary range of £30,000 - £35,000.
As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects.
This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.
This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.
You wll be responsible for:
* Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
* Perform regular hardware and network checks to ensure optimal performance and security across all systems.
* Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
* Troubleshoot and resolve IT issues efficiently to minimise downtime.
* Secure and maintain local networks, ensuring compliance with data privacy regulations.
* Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
* Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
What we are looking for:
* 3+ years of experience in IT support, development, or a similar technical role.
* Proven problem-solving skills with a proactive approach to managing and improving IT systems.
* Strong communication skills, with the ability to explain technical concepts to non-technical staff.
* Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
* Knowledge of network management, virtualisation, and intranet systems.
Ideally have worked as one of the following: IT Support Engineer, IT Engineer, IT Technician, IT Support Specialist, 1st Line IT Support, 2nd Line IT Support, IT Support Technician, IT helpdesk Technician
What's On Offer:
* Competitive salary, reflecting your experience and leadership potential.
* An opportunity to work at a company recognised as a 'Best Place to Work 2024', where innovation, collaboration, and employee well-being come first.
* A key role in leading impactful IT projects, shaping the future of our technological landscape.
* Professional development opportunities, with a clear path to grow and lead within the organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Chelmsford, England
Start:
Duration:
Salary / Rate: £30000 - £35000 Per Annum
Posted: 2024-10-22 18:55:03
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Service Care Solutions are looking for a Cleaner to work within the Cheshire Constabulary Custody.
Location: Runcorn
Roles/Responsibilities: To provide an efficient and effective cleaning service, working to agreed standards.
Clean all designated areas, as determined in the cleaning performance indicators and Service Level Agreements effectively and efficiently to maintain a clean environment for customers.
Use equipment, cleaning machines and techniques as directed by cleaning supervision and management to effectively clean all areas.
To safely use approved cleaning materials and chemical supplies which are appropriate for the task.
Work individually or as part of a team to achieve a clean environment at the locations required.
Attend and complete any necessary training courses to ensure working practices comply with all legislative requirements, Force Policies and Cleaning requirements.
Implement such Health and Safety instructions as may be issued by cleaning supervision regarding cleaning equipment, cleaning materials, cleaning frequencies and / or cleaning methods to ensure a safe environment for users of the premises.
Liaise with the cleaning supervisor on stock level and any equipment issues.
Report any repairs or service failure issues to the Estates and Facilities helpdesk.
Knowledge/Experience required:
Educated to Level 1 or equivalent experience.
Some experience of completing various cleaning activities across multiple cleaning disciplines, for example machinery use, graffiti removal or deep cleans.
If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place. ....Read more...
Type: Contract Location: Runcorn, England
Salary / Rate: Up to £11.98 per hour
Posted: 2024-10-21 14:41:49
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Service Care Solutions are looking for a Cleaner to work within the Cheshire Constabulary on a Temporary to Permanent contract basis.
Location: Middlewich
Roles/Responsibilities: To provide an efficient and effective cleaning service, working to agreed standards.
Clean all designated areas, as determined in the cleaning performance indicators and Service Level Agreements effectively and efficiently to maintain a clean environment for customers.
Use equipment, cleaning machines and techniques as directed by cleaning supervision and management to effectively clean all areas.
To safely use approved cleaning materials and chemical supplies which are appropriate for the task.
Work individually or as part of a team to achieve a clean environment at the locations required.
Attend and complete any necessary training courses to ensure working practices comply with all legislative requirements, Force Policies and Cleaning requirements.
Implement such Health and Safety instructions as may be issued by cleaning supervision regarding cleaning equipment, cleaning materials, cleaning frequencies and / or cleaning methods to ensure a safe environment for users of the premises.
Liaise with the cleaning supervisor on stock level and any equipment issues.
Report any repairs or service failure issues to the Estates and Facilities helpdesk.
Knowledge/Experience required:
Educated to Level 1 or equivalent experience.
Some experience of completing various cleaning activities across multiple cleaning disciplines, for example machinery use, graffiti removal or deep cleans.
If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place. ....Read more...
Type: Contract Location: Middlewich, England
Salary / Rate: Up to £11.98 per hour
Posted: 2024-10-21 14:36:33
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Responsibilities:
Provide appropriate technical support, help and advice to staff and students.
Escalating IT Issues initially to the Senior IT Services Technician in a timely manner
Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner
Diagnosing and resolving 1st line issues
Provide AV support including filming, video editing & equipment setups
Setting up new PCs, Laptops, iPads and installing software
Maintain the digital signage across the college as required
Manage day-to-day email tasks such as creating alias', mailboxes and distribution groups.
Managing user accounts and permissions on network resources
Maintaining printers and consumables, logging any issues, and orders where required.
Ensure IT equipment and resources are available to staff and students when required.
Regularly check the IT Suites
Log repairs and warranty claims
Maintaining an up-to-date Asset Register for all computer hardware and software
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance to the Head of IT Services when required
Providing support and knowledge transfer to the other members of the IT Services Team if applicable.
Ensuring that a high level of customer service and support is provided to all stake holders
Skills Required
Proficient in Windows Operating Systems & Microsoft Office including Office 365
Hardware maintenance
Configuration and installation of software packages ....Read more...
Type: Permanent Location: St. Albans, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £15000 per annum
Posted: 2024-10-16 11:22:17
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2nd Line Engineer - Sheffield
3 month initial contract
£250 - £300 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer for initial 3 month contract to assist with a period of change (business merger).
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored ....Read more...
Type: Permanent Location: Sheffield, England
Salary / Rate: £250 - £300 per annum + inside IR35
Posted: 2024-10-16 10:22:17
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Oracle Helpdesk and Security Lead Location: London Contract: Temporary (3 month initial) Rate: £438.38 per day umbrella // £385.81 PAYE per day Start Date: ASAP
*Hybrid Working
* Contact: greg.waite@servicecare.org.uk
Job Description Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Oracle Helpdesk and Security Lead to join the team on a temporary basis.
The postholder will be responsible for the implementation of Oracle Fusion Internal Service Request (Finance Help Desk) including writing knowledge articles, action plans, professional user training guides and process maps.
The postholder will identify help desk requests that require action plans and forms, and work with key officers across Finance to define the content and sequence of the action plans and forms and that these are consistent with policies and process maps.
Candidate Criteria
Experience of using Oracle Fusion or similar ERP system as part of an implementation team.
Working knowledge and experience of help desk administration and internal service request or similar ticketing systems
Understanding of local authority financial systems including GL, AR and AP modules
Great communication skills with the ability to work well on own initiative as well as part of a team.
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 Months
Salary / Rate: £385.81 - £438.38 per day
Posted: 2024-10-10 11:25:50
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Customer Services Rep - Call Handler
Location: RainhillSalary: £13,063paJob Type: Permant / Part time 20 hours (shift pattern)We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world.
We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients.We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill.The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client.
They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets.
The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment.
Previous helpdesk or facilities experience is not a critical requirement. Essential Qualifications/Skills:Previous administration experienceExcellent telephone mannerExcellent attention to detailProficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systemsPackage Overview£13,063paPart time 20 hours2 week shift patternParking on siteCompany sick payPension schemeCycle to work schemeIf this particular vacancy is of interest to you please call #Fern CV Bay on 0121 389 0023 ....Read more...
Type: Permanent Location: Rainhill, England
Start: ASAP
Salary / Rate: Up to £13063.00 per annum + Free parking
Posted: 2024-10-07 13:26:34
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Customer Support Engineer - Software/IT
Our client is seeking a Customer Support Engineer to join their team, based near Leicester.
In this role, you will collaborate with the Customer Support and Software Development teams.
Your primary responsibility will be the efficient and effective triage, fault-finding, and resolution of customer issues across a range of solutions.
This is a customer-focused position that requires a passion for delivering excellent service.
Key responsibilities for the Customer Support Engineer role in Leicestershire include:
Responding to customer inquiries via email and phone regarding reported issues.
Logging calls and tickets as they are received by the team.
Providing desktop support for Microsoft Windows and Office applications.
Keeping customers informed on the progress of issue resolutions.
Accurately updating tickets and ensuring timely resolution.
Maintaining hardware and troubleshooting hardware faults.
Investigating the root cause of errors to determine if they are software- or hardware-related.
The ideal candidate for this Customer Support Engineer role will have:
Experience in customer support, IT support, or a helpdesk role.
Proficiency in MS Windows Server, MS SQL Server, scripting, fault-finding, and data analysis
Familiarity with the IoT ecosystem and web services/solutions (preferred)
Azure administrative experience (a significant advantage)
Knowledge of networking, including TCP/IP, Ethernet, routing, switches, firewalls, and VPNs.
This role is also open to graduates with strong software skills.
.
To apply for the Customer Support Engineer position in Leicestershire, please send your CV to NDrain@redlinegroup or call 0158287828. ....Read more...
Type: Permanent Location: Leicestershire, England
Start: ASAP
Salary / Rate: £26000 - £32000 per annum
Posted: 2024-10-06 00:00:02
