1st Line Support Engineer
Role: 1st Line Support Engineer
Location: Rushden
Salary: £23,000 to £26,000
The Opportunity
A family run company who supports customers from small start ups to medium sized companies is looking for a proactive, inquisitive and knowledgeable individual to join their team as a 1st Line Support Engineer.
The ideal candidate will have one or two years' experience in a technical support role, along with excellent communication skills and a desire to learn and grow.
Duties and Responsibilities
Acting as the first point of contact for technical support issues
Respond to customer requests and assist them with hardware or software problems
Apply diagnostic utilities to aid in troubleshooting
Log and address any software or hardware problems detected while on site
Provide a high degree of customer service for all support issues.
Identify and learn appropriate software and hardware used and supported by the organisation
Hardware installation and configuration
Allocate more complex tickets to the relevant senior technical staff
Skills and Experience
At least one or two years of experience in a technical support role
Strong knowledge of Microsoft operating systems
Strong Knowledge of Microsoft 365
Knowledge of networking fundamentals
Understanding of key Windows Server Management tools
Excellent telephone manner, face to face communication and written skills
Good time management and ability to multi task
- Start: 05/02/2024
- Rate: £23000.00 - £26000.00 per annum
- Location: Rushden, England
- Type: Permanent
- Industry: IT
- Recruiter: Just IT Recruitment
- Contact: Otis Whilby
- Tel: 02074269848
- Fax: 020 7247 3991
- Email: to view click here
- Posted: 2024-02-21 16:23:56 -
- View all Jobs from Just IT Recruitment
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