This job has been posted for more than 30 working days and has expired.
Contact Centre Manager
As the Contact Centre Manager you will be working within one of the best known and admired brands in the world.
For this role, you will help to provide technical operation service, consulting and implementation services across Europe for the Customer Service Operations.
This role will require your knowledge for business practices in Customer Service business and business application knowledge - if you have experience and knowledge on Enterprise Software solutions consulting, then this would be highly beneficial.
Skills & experience:
Essential -
- At least 3 years experience as a Team Leader, Data Analyst, Quality or Training Manager at the BPO/Contact.
Centre side or as a Manager in the Brand CS/Contact Centre Team. - Familairity of CaaS System such as SAP, Salesforce, Hybris etc.
and its process. - Arbitration & coordination skills to manage potential disputes between BPOs / subsidiaries / HQ.
Desirable:
- Comprehensive understanding/knowledge on the latest Contact Centre solutions/platforms & voice network (IVR, CTI, etc.)
Benefits include:
- 25 days annual leave
- Up to 15% discretionary performance based bonus per annum
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Private Medical Insurance
- 4x Life Assurance
- £35 per month Flexible Benefits allowance, e.g.
gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this Contact Centre Manager role is of interest then please apply now.
- Start: flexible
- Rate: £50000 - £60000 per annum + 15% bonus
- Location: Chertsey, England
- Type: Permanent
- Industry: IT
- Recruiter: Polar Recruitment Services Ltd
- Contact: Kevin Long
- Tel: 02380 001179
- Fax: +44(0)23 8000 1193
- Email: to view click here
- Posted: 2024-02-27 17:14:25 -
- View all Jobs from Polar Recruitment Services Ltd
More Jobs from Polar Recruitment Services Ltd
- ServiceNow Specialist (SC/DV Security Cleared)
- Application Packager (SC/DV Security Cleared)
- Application Discovery Analyst (SC/DV Security Cleared)
- Deskside Support Engineer - Security Cleared
- Deskside Support Engineer
- IT Support Engineer
- Insight Analyst
- Windows Build Engineer - Security Cleared
- Project Manager - SC cleared
- Application Support Engineer - Security Cleared
- Infrastructure Support Specialist
- 1st Line Support Engineer
- Windows Deployment Engineer - DV Cleared
- Application Packager (SC or DV Security Cleared)
- Breakfix Engineer - SC
- Digital Project Manager
- Infrastructure Engineer - Security Cleared
- Demand Planner
- Digital Business Analyst
- SAP Sales & Business Support Analyst - Korean Speaking