ASB

We are excited to announce that Service Care Solutions are currently recruiting for a Anti-Social Behaviour Specialist on behalf of Clarion Housing.

This role offers a competitive pay rate of £19.68 per hour.

Anti-Social Behaviour (ASB) Specialist, you will be a key player in our effort to combat fraudulent activities and manage ASB cases effectively.

Your role involves taking charge of case management, collaborating closely with our field-based Neighbourhood Response Officers to ensure thorough investigations and the implementation of the most suitable, cost-effective, and proportionate actions.


Key Accountabilities:

• Overseeing tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases, including conducting investigations or delegating to local colleagues.


• Efficiently managing ASB cases, guiding and supporting colleagues in investigations and enforcement.


• Making informed decisions on the appropriate course of action against tenancy fraud and ASB perpetrators, and providing adequate support to victims.


• Preparing legal files and handling legal action cases for tenancy enforcement and fraud, collaborating with solicitors, process servers, and bailiffs.


• Representing Clarion HA at court for tenancy fraud, ASB, and other (non-arrears) tenancy-related legal cases as needed.


• Managing complex tenancy management cases referred from Customer Support, such as complex successions and end-of-tenancy reviews.


• Liaising with the Police and other partners to gather evidence for fraud and criminal proceedings, potentially including interviews at the Police station or surveillance operations.


• Collaborating with internal and external agencies like Women's Aid, NFI, local authorities, mediation, solicitors, and support services.

Experience and Pre-Qualification Criteria:
Essential:

• In-depth understanding of anti-social behaviour and/or tenancy fraud.


• Proficient knowledge of relevant legislation regarding tenancy management, fraud, ASB, and legal disrepair.


• Experience in investigative interviewing, preferably related to fraud and/or ASB.


• Strong investigative, intelligence gathering, and problem-solving skills.


• Solution-oriented with the ability to weigh various perspectives, exercise sound judgment, and make decisions.


• Confident and constructive in challenging situations.


• Resilient and adaptable.


• Effective communicator, capable of adjusting communication style according to the audience.


• Experience in successful case management with positive outcomes.


• Willingness to travel across the region and work early mornings or evenings to support investigation work.

Desirable:

• Knowledge of Data Protection and its application in investigation work.


• Experience in preparing and presenting cases at court.


• Counter Fraud Specialist qualification.

If we would be interested in applying please send your CV to Lewis.Ashcroft@servicecare.org.uk.