This job has been posted for more than 30 working days and has expired.

OFFICE MANAGER


  • Operations Management:

  • Manage day-to-day operations of the accident repair centre.

  • Oversee the work flow to ensure timely and efficient completion of vehicle repairs.

  • Utilise ADW standard operating procedures to improve efficiency.



  • Team Leadership:

  • Lead, motivate, and manage a team of technicians, CSA, Parts and Estimator.

  • Conduct regular team meetings to communicate goals, policies, and updates.

  • Foster a positive and collaborative work environment.



  • Quality Assurance:

  • Ensure that all repairs meet or exceed industry and company quality standards.

  • Follow quality control measures to identify and address any issues promptly.

  • Work closely with technicians to provide training and guidance on quality expectations.



  • Customer Service:

  • Maintain a customer-focused approach to service delivery.

  • Address customer inquiries, concerns, and complaints in a professional and timely manner.

  • Implement strategies to enhance customer satisfaction and loyalty.



  • Financial Management:

  • Monitor and manage the budget for the repair centre.

  • Control costs, minimise waste, and identify opportunities for cost savings.

  • Work towards achieving financial targets and profitability goals.



  • Health and Safety Compliance:

  • Ensure compliance with health and safety regulations and company policies.

  • Implement safety protocols and conduct regular safety inspections.

  • Investigate and address any safety concerns or incidents.



  • Vendor and Supplier Relations:

  • Foster relationships with suppliers and vendors.



  • Facility Maintenance:

  • Oversee the maintenance and cleanliness of the repair centre.

  • Coordinate repairs and maintenance of equipment and facilities as needed.