Deskside Support Engineer

Deskside Support Engineer

Polar Recruitment are currently recruiting on behalf of a global leader in the IT Services sector for an experienced Deskside Support Engineer to be based at a prestigious customer site, providing on-site IT support and remote support for customer satellite sites, including installation, support, and service/repair of IT Systems/equipment.

Deskside Support Engineer - Responsibilities:

• Incident management & resolution


• IMAC (Installations, Moves and Changes)


• Onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider


• Remote support for satellite sites


• Mobile device support


• Maintain/update network infrastructure


• Coordinate MFD and network Printer installs


• Peripheral support


• IT Asset/Stock equipment management


• Instruct customers in the operation and maintenance of systems/equipment


• Project support as required


• Act as a central point of contact for the customer

Deskside Support Engineer - Skills & Experience:

• Previous experience in a similar role providing Desktop and IT Hardware Break/Fix support.


• Experience supporting Mobile devices, Printer/MFD's and Peripherals


• Experience supporting Windows10, O365, AD and SCCM


• Knowledge of administering Windows Share\File permissions


• Excellent customer facing and customer services skills.


• Excellent communicator both face-to-face and remotely


• Willingness to travel for projects if required.


• Experience with ServiceNow and/or ITIL desirable.

The Deskside Support Engineer will be rewarded with an attractive salary and comprehensive benefits package including; Private Medical & Health Insurance, Company Pension, Income Protection, 23 days Holiday (rising to 25, plus the option to purchase/sell additional Holiday), Life Insurance and more, allied to superb career advancement opportunities with a recognised market leader within the IT Services space.