2nd Line Engineer
2nd Line Engineer - Birmingham with ocassional travel
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting end-users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable people dealing with tickets escalated from 1st line, with the support of a 3rd line Infrastructure team as an escalation point.
Core responsibilities:
, Provide technical IT support - both remotely and physically
, Support projects as required, such as a current laptop build and deployment project
, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
, Receive and manage calls from internal staff via telephone, email and web portal when required
, Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Skills required:
, Previous experience working in a 2nd line role or higher
, Experience supporting Microsoft Windows Server based Infrastructure
, Experience with Windows 10, Office 365, Active Directory
, Basic networking knowledge (DHCP, DNS, TCP/IP)
, Printer management and support
, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
, Mobile Device Management (MDM) tools
, ITIL (knowledge of Incident Management, Change Management etc)
, Citrix experience desirable, but not essential (basic level - shutting down sessions, assigning users etc)
, Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Up to £36,000 PA for the right person plus some excellent benefits (flexible working, industry leading pension scheme etc.).
Please note you will be required to be a part of a 24/7 on-call rota.
- Rate: £30000 - £36000 per annum + plus excellent benefits
- Location: Birmingham, England
- Type: Permanent
- Industry: IT
- Recruiter: context recruitment
- Contact: Sophie Sanderson
- Tel: 02381 680 407
- Email: to view click here
- Posted: 2024-04-02 08:26:09 -
- View all Jobs from context recruitment
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