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Incident Management Analyst (Entry Level)
Hybrid working - Offices in Harrogate.
Paying £24,500 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team.
This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.
You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
Handle customer incident escalations and provide timely updates
Monitor VIP and sensitive tickets to prevent SLA breaches
Document incident reports and contribute to process improvements
Conduct quality checks and support team training
Assist in integrating new customers and identifying problem tickets
What We're Looking For:
Strong communication and customer service skills
Good attention to detail and time management
Able to work under pressure and across teams
Willingness to learn and tackle new technical areas
ITIL 4 Foundation (desirable)
Hybrid working - Offices in Harrogate.
Paying £24,500 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location.
....Read more...
Type: Permanent Location: Harrogate, England
Salary / Rate: Up to £24500.00 per annum
Posted: 2025-07-21 13:19:44
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Customer Service Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor.
You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services.
You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance.
While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s).
Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a salary of up £22,250 increasing to £23,795 after probation (Hybrid working)
Harrogate based office.
....Read more...
Type: Permanent Location: Harrogate, England
Salary / Rate: Up to £22250.00 per annum
Posted: 2025-07-18 08:50:22
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Senior Infrastructure Engineer
Central London (4 days per week onsite / 1 day per week WFH - this is not negotiable)
£550 - £600 p/d, inside IR35
3 months initial term
A leading construction engineering business is seeking an Senior Infrastructure Engineer to their team.
They are a well-established business about to enter considerable operational change making it an exciting time to join and be a part of their journey.
Reporting into the IT Manager, you will oversee core infrastructure and networking.
You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
Lead and manage office and site networks, aligning with business strategy
Act as an escalation point for the Service Desk Team
Set up and configure Local Area Networks (LANs), including hardware deployment and support
Coordinate with third-party MSPs for network and infrastructure management
Manage firewall operations and connectivity with ISPs
Oversee network IP addressing and VPN setups
Support business continuity through proactive incident management
Rapid deployment of site connectivity solutions, including 4G routers
Monitor network health and performance, ensuring high availability and resilience
Maintain inventory and configuration records for infrastructure and software
Collaborate with the Security Operations Center (SOC) on network security
Support software licensing and upgrades
Support data privacy and security audits
Provide technical support and mentoring
Maintain server rooms and ensure operational efficiency
Develop and implement business processes and documentation
Requirements:
Strong knowledge of Azure infrastructure management
Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
Experience with FortiGate Firewalls and Windows Operating Systems
Familiarity with WAN, LAN, VPN, and wireless networks
Possess excellent communication skills with a proactive and self-motivated approach
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £550 - £600 per day + inside IR35
Posted: 2025-07-17 14:40:01
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Service Desk Engineer - London
3 month initial contract
£325 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Service Desk Engineer for an initial 3 month contracts.
You'll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £325 - £375 per day + inside IR35
Posted: 2025-07-17 14:29:25
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Data Governance Manager London (4 days a week onsite, 1 day WFH) Up to £60,000 PA
Our client is a forward-thinking construction engineering company committed to digital innovation and operational excellence.
As they continue to grow, they are seeking a highly skilled Data Governance Manager to join their IT team in London.
This role is vital in ensuring data accuracy, compliance, and security, enabling confident, data-driven decision-making across the business.
Key Responsibilities:
Own and manage the entire data lifecycle, from ingestion to delivery, ensuring accuracy, quality and compliance
Define and implement the organisation's data and analytics strategy, aligning with business objectives
Establish and maintain a robust data governance framework, including clear policies, standards and procedures
Ensure all data practices comply with GDPR, NIS and other relevant regulations
Lead data quality initiatives, cleansing, classification and integrity efforts across multiple data sources
Collaborate cross-functionally with IT, Legal, Compliance, Marketing, Operations and external Data Protection Officer (DPO)
Evaluate and implement data governance tools and technologies (e.g., Microsoft Purview, Varonis)
Maintain a comprehensive data dictionary, data lineage and documentation library
Support data audits and contribute to the development of cybersecurity and data protection policies
Serve as a liaison between business functions and IT to ensure security and governance are integrated across systems
Process Data Subject Access Requests (DSARs) and supplier risk assessments (PQQs/SAQs)
Report on governance metrics, risks and remediation activities to senior stakeholders
Experience & Qualifications:
Proven experience in data governance, data management, or a related field
Deep understanding of GDPR and data protection regulations
Strong knowledge of Advanced Excel and Power BI
Ideally knowledge of Microsoft Purview
Excellent stakeholder engagement, communication and project management skills
Experience in data analysis, privacy, cleansing and master data management
Familiarity with data classification tools (e.g., Varonis or equivalent)
Familiarity with ServiceNow and data warehouse governance will be highly beneficial
Any certifications will be highly favoured; CDMP (Certified Data Management Professional)CIMP, CDGP, CIPP/E or CGEIT
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: Up to £60000 per annum
Posted: 2025-07-15 17:30:53
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IT Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages.
This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
, Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
, Prioritise and manage workflow through the ITSM system (ServiceNow)
, Conduct on-site technical investigations and escalate issues to ensure timely resolution
, Collaborate with IT team members and support 1st and 2nd line IT teams
, Install, update, maintain, and support various software packages and hardware
, Perform Active Directory administration and deploy software via Endpoint Manager
, Support SIP/VOIP telephony and video conference systems
, Configure and support iOS/Android mobile devices and 4G/5G dongles
, Assist with IT projects and maintain technical documentation
Qualifications and Skills:
, Microsoft certifications (desired)
, Experience with ITSM systems
, Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
, Understanding of anti-virus products, web gateway filtering, and networking concepts
, Strong communication, problem-solving, and customer service skills
, Ability to work under pressure and prioritize tasks effectively ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: £38000 - £40000 per annum
Posted: 2025-07-14 11:33:28
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Customer Service Representative - IT Services
Corsham
12 month fixed term contract - £29,000
An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider.
This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence.
You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
Key Responsibilities:
, Log and manage incidents and service requests, ensuring full and accurate documentation
, Assess and confirm priority levels, ensuring information is complete and up to standard
, Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
, Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
, Coordinate scheduled and ad-hoc service tasks in line with operational priorities
, Support reporting and change management processes
, Contribute to monthly reviews, performance reports, and service metrics tracking
, Collaborate with various internal functions to deliver contracted and ad-hoc managed services
, Escalate service concerns promptly and maintain consistent productivity
Requirements:
, ITIL Foundation Certification is highly desirable
, Some experience in a service desk or IT customer support environment
, An understanding of service desk procedures and ticketing systems
, Enthusiastic and self-motivated with a genuine interest in service delivery
, Strong communicator with professional telephone and written skills
, Excellent problem-solving skills and ability to stay calm under pressure
, Familiarity with change control and operational data centre tasks is an advantage
Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.
Please note; you must be eligible for Security Clearance (minimum 5 years UK residency). ....Read more...
Type: Contract Location: Corsham, England
Start: ASAP
Duration: 12 months
Salary / Rate: £28000 - £29000 per annum
Posted: 2025-07-09 14:38:46
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Service Desk Analyst
Corsham
12 month fixed term contract - £29,000
An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider.
This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence.
You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
Key Responsibilities:
, Log and manage incidents and service requests, ensuring full and accurate documentation
, Assess and confirm priority levels, ensuring information is complete and up to standard
, Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
, Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
, Coordinate scheduled and ad-hoc service tasks in line with operational priorities
, Support reporting and change management processes
, Contribute to monthly reviews, performance reports, and service metrics tracking
, Collaborate with various internal functions to deliver contracted and ad-hoc managed services
, Escalate service concerns promptly and maintain consistent productivity
Requirements:
, ITIL Foundation Certification is highly desirable
, Some experience in a service desk or IT customer support environment
, An understanding of service desk procedures and ticketing systems
, Enthusiastic and self-motivated with a genuine interest in service delivery
, Strong communicator with professional telephone and written skills
, Excellent problem-solving skills and ability to stay calm under pressure
, Familiarity with change control and operational data centre tasks is an advantage
Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.
Please note; you must be eligible for Security Clearance (minimum 5 years UK residency). ....Read more...
Type: Contract Location: Corsham, England
Start: ASAP
Duration: 12 months
Salary / Rate: £28000 - £29000 per annum
Posted: 2025-07-08 14:08:33
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Senior Project Manager / IT Programme Manager - Enterprise Digital Transformation
Location: Hybrid (2 days per week in their York office) Salary: Up to 65k + benefits
An exceptional opportunity has arisen with a highly respected IT Services Provider that delivers cutting-edge solutions across connectivity, cloud (public and private), cyber security, and voice services.
With a workforce of around 550 professionals, this organisation is recognised for its innovation, technical depth, and culture of internal progression and leadership development.
As part of their continued investment in enterprise-wide transformation, the business is seeking a Senior Project Manager / Programme Manager to join its high-performing Chief Technology Officer (CTO) function.
The role will be instrumental in driving some of the largest and most strategically significant digital transformation programmes across the organisation.
Key Responsibilities
Lead delivery of large-scale digital transformation initiatives with a focus on software, infrastructure, and business agility
Operate in partnership with the CTO to develop and deliver long-term technology roadmaps
Manage Agile teams and workflows, using tools such as JIRA and Confluence for planning, reporting, and retrospectives
Produce high-quality stakeholder communications and presentations for senior leadership and board members
Maintain strong governance practices, ensuring risks, budgets, and milestones are effectively controlled
Required experience
Extensive experience in delivering complex, high-value technology transformation projects or programmes
Confident working in Agile delivery environments, with deep familiarity with JIRA and team-based development practices
Outstanding verbal, written, and visual communication skills—able to present to technical and non-technical audiences alike
Holds PRINCE2 Practitioner certification; familiarity with additional methodologies such as AgilePM, MSP, or SAFe is advantageous
Capable of influencing across functions and delivering structure in fast-paced, ambiguous scenarios
....Read more...
Type: Permanent Location: East Riding of Yorkshire, England
Salary / Rate: £60000.00 - £65000.00 per annum
Posted: 2025-07-07 19:17:08
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Junior Technical Support Engineer (Hybrid working)
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds.
Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service.
The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset.
Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Please note experience is not essential, training will be provided.
However, a keen interest in IT and technology is required.
Role Responsibilities (condensed):
Offer a high level of technical IT support to a variety of clients at second-line level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues
Ensure internal documentation is developed and maintained
Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
Excellent customer service skills
Keen interest in IT and Technology
Degree in an IT field is desirable
Full UK Driving License
Remuneration:
Salary of up to £24k-£30k PA + 20% shift bonus uplift.
Taking total package to circa £32k - £36K.
Excellent employment benefits package and supported learning, development and career progression.
Free parking onsite.
Hours of work: 2x day shifts from 7.00am to 7.00pm.
2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period.
One shift per week will be onsite, the remainder will be WFH.
....Read more...
Type: Permanent Location: Leeds, England
Start: ASAP
Salary / Rate: £30000 - £36000 per annum
Posted: 2025-07-03 21:05:20
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2nd Line Technical Support Analyst
Hybrid role - 2 days per week on site, 3 days WFH
A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career.
This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team.
They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses.
You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority.
You must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs.
Role Responsibilities:
- Offer a high level of support to a variety of clients, assisting with 2nd line technical issues
- Ensure incidents are resolved in line with SLAs
- Escalate any unresolved issues to 3rd Line support
- Ensure internal documentation is developed and maintained
- Develop technical knowledge, have a desire to learn and progress your technical career.
Eventually taking on further responsibilities
Role Requirements:
- Experience in a 1st/2nd line technical support role
- Cisco Networking knowledge
- Some knowledge of switches, routers and firewalls
- An understanding of VoIP telephony solutions
- Knowledge of virtualisation or storage solutions would be beneficial, but not a must have
- Knowledge around server technologies
- AD / Entra ID, Exchange OR Citrix experience would be beneficial
- Ideally previous experience working in an MSP environment although certainly not a requirement
In return, our client is offering a competitive basic of up to £30k DoE + benefits.
Hours of work:
Monday to Thursday 9am-5:30pm
Friday 9am-3:30pm
....Read more...
Type: Permanent Location: Harrogate, England
Start: ASAP
Salary / Rate: £25000 - £30000 per annum
Posted: 2025-07-03 20:58:41
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IT Operations Coordinator
Birmingham (hybrid)
6 month initial term, high likelihood of extension
Up to £350 p/d (inside IR35)
Our client is seeking an IT Operations Coordinator to join a busy internal IT function.
This role blends admin, control, and coordination responsibilities - ideal for someone with PMO, operations, or IT supplier management experience.
Key Responsibilities:
Administer IT resource tracking and plan team utilisation
Manage demand analysis, pipeline planning and skills visibility
Support alignment of internal and external resource to project needs
Own the IT risk register and run risk review meetings
Support internal control processes across project, BAU and financial activities
Maintain contract registers and track renewals or compliance risks
Raise and manage purchase orders, invoices, credit notes and reconciliations
Track and report on IT budget spend and variances
Liaise with finance teams and suppliers to ensure timely payments and approvals
Coordinate supplier performance reviews and escalate underperformance
Support change control, SLAs, and service improvement initiatives
Requirements:
Proven experience within a fast-paced IT environment
Exposure with supplier and contract management, including performance tracking and compliance monitoring
Skilled in resource or demand management, with the ability to manage capacity planning tools and processes
Familiarity with IT governance practices and frameworks such as ITIL, PRINCE2, or Agile
Comfortable maintaining risk registers and facilitating risk review meetings
Strong Microsoft Excel skills and confident working with other business systems
Experience with financial administration tasks such as raising purchase orders, processing invoices and managing credit notes
Familiarity in procurement and finance systems such as SAP or Oracle
Excellent communication and organisational skills
Ability to manage workload effectively, escalate where appropriate and drive process improvements
....Read more...
Type: Contract Location: Birmingham, England
Start: ASAP
Duration: 6 months
Salary / Rate: £300 - £350 per day + inside IR35
Posted: 2025-06-27 11:15:36
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New Business Sales Specialist - Microsoft Dynamics 365 & Power Platform
Location: Remote (UK-based) Salary: £80,000 base + Double OTE + Benefits
Join a leading Microsoft Consultancy with over 800 employees, delivering enterprise-grade digital transformation across the UK and beyond.
We are working on behalf of a top-tier Microsoft Partner to recruit a New Business Sales Specialist with a strong background in selling Microsoft Business Applications, specifically Dynamics 365 and Power Platform into enterprise markets.
This is a remote-based position focused on driving new business opportunities across the enterprise space.
You'll be responsible for identifying, engaging, and closing new clients, working closely with pre-sales, marketing, and delivery teams to shape tailored solutions that meet complex business needs.
Key Responsibilities
Generate and close new business opportunities within enterprise accounts
Promote Microsoft Dynamics 365 (CE) and Power Platform solutions
Build strong relationships with C-level stakeholders and decision-makers
Collaborate with internal teams to deliver compelling proposals and presentations
Maintain a robust pipeline and consistently achieve sales targets
Required skillset
Proven track record in new business sales within a Business Applications consultancy or Managed Services Provider
Deep understanding of Microsoft Dynamics 365 and Power Platform
Experience selling into enterprise-level clients across various sectors
Strong consultative sales approach and ability to manage complex sales cycles
Self-starter with a hunter mentality and excellent communication skills
....Read more...
Type: Permanent Location: Leicester, England
Salary / Rate: £70000 - £80000 per annum + Double OTE
Posted: 2025-06-26 14:02:32
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Lead Generation Executive - SaaS industry - Southampton (4 days WFH / 1 day in office) £32,000 PA + commission/bonus structure
A well-established, founder-led software company is seeking an ambitious and motivated Lead Generation Executive to join its sales and marketing team on a permanent basis.
Working within a small but highly experienced team, you'll take full ownership of lead generation efforts and have the opportunity to make a meaningful impact.
This is a genuine opportunity to lead from the front in a business that values initiative, creativity and collaboration.
Reporting directly to the Marketing Manager, the role focuses on smart, strategic outreach.
You'll work across both inbound and outbound campaigns; crafting highly personalised email and social strategies, identifying key Ideal Customer Profiles and nurturing cold leads into qualified opportunities.
You'll run multi-channel campaigns end-to-end, with plenty of support—from social media posts and email journeys to direct outreach.
You'll also have the creative freedom to test new approaches, backed by a robust marketing automation platform and a strong content engine (blogs, infographics, webinars and more).
Key Responsibilities:
Plan and deliver outbound and inbound lead generation campaigns
Identify, research, and contact new prospects via social media, email and phone
Collaborate on content strategy and development
Support social media activity, email campaigns and post-conference follow-ups
Produce competitor insight reports
Maintain CRM systems (Salesforce) and lead-tracking tools
Requirements:
Previous experience in a lead generation role, ideally within a SaaS environment (experience in other tech industries such as IT managed services is also welcomed)
CRM experience (Salesforce preferred but not essential)
Familiarity with marketing automation tools is a plus
Any creative/design experience (e.g.
Canva, Adobe Suite) will be highly regarded
Confident, proactive, and personable in your approach to work
Up to £32,000 PA + commission and an exceptionally attractive benefits package.
Enjoy an inclusive, welcoming team environment with regular social events.
1 day per week onsite with flexibility around working hours (usual hours are 09:00 - 17:00).
Please note: you may be required to attend the office more frequently during the initial onboarding period.
....Read more...
Type: Permanent Location: Southampton, England
Salary / Rate: £30000 - £32000 per annum + plus commission/bonus
Posted: 2025-06-26 13:18:00
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1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH)
Up to £32,000 PA
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis.
Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do.
They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management.
This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work.
Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:
- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise
- Attend client sites when required
- Produce and maintain accurate technical documentation
- Assist with the deployment of client and internal projects when required
Requirements:
- Previous experience working within a 1st Line role, within an IT Services environment
- Posses excellent customer service skills, with the ability to break down technical terms
- Excellent troubleshooting, analytical and problem solving skills
- Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
- Posses an understanding of RMM, backup and networking principles
- Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications.
Standard office hours with an occasional on-call element (paid extra).
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £28000 - £32000 per annum
Posted: 2025-06-25 12:23:50
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Head of Data & AI - Azure | LLMs | Remote
Location: Remote (UK-based) Salary: £100,000 - £120,000 + Benefits
Join a leading Managed Services Provider with over 600 employees and several offices across the UK, delivering cutting-edge solutions in Data and AI.
We're working on behalf of a highly respected MSP to recruit a Head of Data & AI to lead and grow their Data & AI division.
This is a strategic and hands-on leadership role, ideal for someone from a strong engineering background who thrives in a fast-paced environment.
You'll be responsible for managing and developing a high-performing team of five (Data Engineers, Analysts, and a Project Manager), while also shaping the technical direction and service offering across the Azure Data Stack and AI landscape.
This is a remote-based role with occasional travel for client or team engagements.
Key Responsibilities
Lead the Data & AI division, overseeing delivery, innovation, and team development
Define and execute the data and AI strategy in line with business goals
Engage with clients to understand requirements and design tailored solutions
Stay ahead of emerging technologies, particularly in AI and Large Language Models (LLMs)
Provide technical leadership across the Azure Data Stack:
Microsoft Fabric
Azure Synapse Analytics
Azure Databricks
Azure Data Factory
Power BI
Collaborate with internal stakeholders to drive growth and service excellence
Required:
Proven experience in a senior data leadership role.
Strong engineering background with hands-on experience in Azure data technologies
Deep understanding of AI, machine learning, and LLMs in enterprise settings
Excellent leadership, communication, and stakeholder management skills
Passion for innovation and delivering real business value through data
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £100000 - £120000 per annum
Posted: 2025-06-23 17:01:11
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Senior Data Engineer
A top Managed Services Provider are on the lookout for an Azure Data Engineer to join their expanding applications team.
In this role, you'll support a crucial reporting project and play a key part in driving business transformation with the latest Microsoft cloud technologies.
The ideal candidate will have extensive experience as a data engineer within large organisations and enterprise platforms.
This opportunity is ideal for someone who enjoys staying up-to-date with technology through active involvement in solution delivery and is keen to advance their career by enhancing their skills in digital transformation.
Key Responsibilities:
Collaborate on enterprise-level projects.
Deliver hands-on solutions to internal clients.
Stay updated with technology trends and actively participate in solution delivery.
Ideal Candidate:
Technical Skills:
Proficiency in Azure Data Platform (Data Lake, Synapse Analytics, SQL Database, Data Factory).
Strong knowledge of Power BI and Microsoft reference architectures.
Experience in Data Platform Design and Azure DevOps.
Understanding of Azure data integration technologies and Modern Workplace.
Experienced with Spark.
Experience:
Agile delivery methods.
Mentoring junior staff.
Deploying Azure solutions using CI/CD pipelines.
Data integration, analysis, modelling, cleansing, and enrichment.
Working with remote teams.
Proficiency in SQL and Python.
Knowledge of Data Governance, including MDM and Data Quality tools.
Remote based.
Up to 75k basic + good benefits.
....Read more...
Type: Permanent Location: Leeds, England
Salary / Rate: £70000 - £75000 per annum
Posted: 2025-06-18 15:52:36
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Data Centre Operations Analyst - (24/7 Rotation) - Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support.
We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential.
You'll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across our data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Experience in a similar role (Datacentre technician, network engineer)
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%.
Total Package Circa £35k ....Read more...
Type: Permanent Location: Hounslow, England
Salary / Rate: £26000.00 - £35000.00 per annum
Posted: 2025-06-17 15:35:53
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Service Desk Engineer - London
3 month contract
£350 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract.
You'll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £350 - £375 per day + inside IR35
Posted: 2025-06-17 12:29:23
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2nd Line Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages.
This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
, Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
, Prioritise and manage workflow through the ITSM system (ServiceNow)
, Conduct on-site technical investigations and escalate issues to ensure timely resolution
, Collaborate with IT team members and support 1st and 2nd line IT teams
, Install, update, maintain, and support various software packages and hardware
, Perform Active Directory administration and deploy software via Endpoint Manager
, Support SIP/VOIP telephony and video conference systems
, Configure and support iOS/Android mobile devices and 4G/5G dongles
, Assist with IT projects and maintain technical documentation
Qualifications and Skills:
, Microsoft certifications (desired)
, Experience with ITSM systems
, Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
, Understanding of anti-virus products, web gateway filtering, and networking concepts
, Strong communication, problem-solving, and customer service skills
, Ability to work under pressure and prioritize tasks effectively ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: £35000 - £40000 per annum
Posted: 2025-06-17 10:36:34
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Talent Acquisition Partner Initial 3-Month Fixed-Term Contract with strong possibility of extension IT Services Location: Manchester (Hybrid - 3 days from home)Leading IT services business delivering cutting-edge technology solutions to clients across various industries seeking an experienced Talent Acquisition Partner to join the team on a 3-month fixed-term contract to drive recruitment, initially for their technology sales function.You'll play a critical role in sourcing, attracting, and hiring top talent for the team, collaborating closely with hiring managers to understand their needs and deliver high-quality candidates to support business objectives.Key Responsibilities:
Develop and execute effective recruitment strategies to attract candidates, initially for IT sales roles but will extend to technical IT hires across the business.
Source and engage candidates through job boards, social media, networking, and other channels.
Screen and assess candidates to ensure alignment with role requirements and company culture.
Manage the end-to-end recruitment process, including interviews, offer negotiations, and onboarding.
Partner with hiring managers to refine job descriptions and candidate profiles.
Maintain accurate recruitment records and provide regular updates on hiring progress.
Requirements:
Proven experience in in-house recruitment within a technology business.
Familiarity with recruiting for IT sales roles is advantageous but not essential.
Strong sourcing skills, including proficiency with LinkedIn, job boards, and other recruitment tools.
Excellent communication and stakeholder management skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Knowledge of current recruitment trends and best practices.
In return you'll be offered a hugely dynamic and supportive work environment with a genuinely fantastic team.
Working arrangement are flexible and there is a very genuine chance for the right person to see the FTC either extended or a permanent role being offered. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £40000 per annum + Pro Rata
Posted: 2025-06-13 09:48:33
