Account Manager/Contract Manager
Southeast - 1 Year Fixed Term maternity cover
£40,000 Per Annum

Are you an experienced Contract Manager?
Are you Client & Customer focussed?
Do you have a drive to lead projects?

If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is an exciting opportunity for you!

You will be responsible for leading, developing and managing one of our prestigious contracts to ensure the commercial expectations are achieved and future commercial and service provision opportunities are maximised.

What You’ll Do
 

- Develop and maintain a full understanding of the client’s vision and aspirations and ensure APCOA are positioned to realise new opportunities to assist our client realise their vision.
- Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.
- Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to all service complaints and contractual issues raised.
- Constantly improve the usability and customer experience of the registration platforms resulting in improved compliance with the our processes.
- Direct data gathering, auditing and analysis for measuring the performance of the contract and compliance to operating procedures and review competitor activity.
- Attend regular meetings to build excellent, robust and beneficial relationships with the clients, suppliers and internal support services.
- Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.

The ideal candidate will have a background of Management experience and a thorough understanding of contract processes.
 
What you’ll Bring
 

- 2-3 Years of Account/Contract Management experience.
- Exceptional relationship management skills with clients, suppliers, and internal teams.
- Excellent communication and interpersonal skills

- Proven self-starter with excellent problem-solving skills
 

What’s on offer
 
Up to £40K per annum
33 days holiday (including 8 Bank holidays)
Health cover included
Competitive Pension package
Ongoing Training and Development
Employee discount scheme

Do you think you could be the right person for this role? Is this the next opportunity you are looking for?  We want to hear from you, so APPLY NOW!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.

We offer a motivating work environment where successes are shared.

With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.