FPSG are pleased to offer a number of contract opportunities for User Researchers at all levels for roles working on UK Based projects, with SC Clearance.

It is helpful if you already have SC Clearance, however, if you do not currently hold this, it can be obtained through the process if you meet the SC Clearable criteria.

If unsure, please get in touch and we can support you with your queries on this.

What you can expect to get involved with:

Your role will encourage you to participate in a range of research activities and methods, and communicating actionable insights to project teams.

It will require collaboration across the user-centered disciplines and go beyond the screen.

You will work in the open, communicating the user research findings within the project team and working closely with clients and partners in co-designing services and products with users.

Requirements:

We're keen to hear from a range of applicants, not just those who have worked in the design or creative industries.

You should be able to demonstrate that you are able to meet some, or all, of the following requirements as well as being SC Cleared or eligible to become so:

● Having a working understanding of ethical and responsible research best practice.

● Understanding the importance of inclusive research ● Working within an agile environment with multidisciplinary teams, knowing your role at each phase of development.

● Supporting others in the delivery of user research activities.

● Communicating findings in an engaging and meaningful way to colleagues and stakeholders.

● Participating in the analysis and synthesis of research data and findings.

● Working collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.

● Supporting the continuous improvement of services based on data and evidence gathered through user research.

● Working collaboratively with senior stakeholders to collate and present research findings in a range of formats and contexts.

● Briefing and supporting research ops team members with recruiting participants for user research activities and developing recruitment screeners ● Being aware of and active in identifying accessibility needs of users and be confident in making adjustments for these.

● Contributing to the development of policies and standards around ethical research, accessibility specifications and equalities impact assessments.

● Take part in design sprints and research sprints as both the designated user research and eventually as a facilitator ● Being able to manage your own time and budget on both client and internal projects.

● Familiar with the requirements of preparing and presenting to ethics review boards.

● Communicate effectively in written reports of user research findings.

Some skills and experience we are looking for:

● Experience in delivering user research activities,.

● Experience in wider research methodologies ● Experience of supporting junior colleagues in developing user research skills.

● Experience with usability testing ● Be detailed, focussed and rigorous in your practice.

● Have a natural curiosity and empathy for people.

● Experience of conducting usability tests at all phases of the agile service design process in person and online ● Experience of working as part of a multidisciplinary project team ● A strong portfolio of user research projects ● Familiarity with a wide range of user research techniques and methods.

● Familiarity with statistical research tools such as SAS and SPSS ● Experience of working with design and development teams ● A basic understanding of user experience best practice across web and mobile ● Familiarity of the purpose of design systems (e.g Gov.uk prototyping kit).

Next Steps:

Please submit your CV to apply immediately and then FPSG will be in touch to discuss your suitability, availability and rates associated with the role that matches you best.

We can also cover the SC Clearance process with you at this time.

We are Disability Confident and neurodiverse aware.

If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process