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Senior IT Collaboration and LMS Specialist

JOB DESCRIPTION



BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!


As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.

Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.

If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.


Tremco CPG, Inc is currently looking for a Senior IT Collaboration and LMS Specialist. This position is responsible for actively implementing and managing the Global IT communication and collaboration strategy including learning technologies, education programs, guidance on collaboration and IT user best practices in partnership with CPG's Counties, region, and sites.

This will involve working with RPM IT where necessary.

To provide assistance to all IT departments and its members regarding internal general IT processes, governance, best practices, FAQs, documentation, and communication (How IT Markets themselves).



To actively implement and manage the Global IT communication and collaboration strategy including learning technologies, education programs, guidance on collaboration and IT user best practices in partnership with CPG's Counties, region, and sites.

This will involve working with RPM IT where necessary.

To provide assistance to all IT departments and its members regarding internal general IT processes, governance, best practices, FAQs, documentation, and communication (How IT Markets themselves).




Roles & Responsibilities (will include but not limited to):




1) Communication Strategies:

  • Plan and execute communication strategies to enhance collaboration, publish information, and promote best practices within the IT team.
  • Provide assistance and guidance to users, addressing queries and challenges related to system usage.

2) Stakeholder Engagement:

  • Collaborate with stakeholders across various countries, regions, and sites to ensure their active participation and support for relevant IT activities.
  • Raise relationships and communication channels to enhance collaboration and alignment with organizational goals.

3) Knowledge Management ITSM and QuickHelp:

  • Oversee the organization's knowledge management practices, ensuring the development and maintenance of a robust knowledge base.
  • Implement strategies to capture, organize, and share knowledge effectively.

4) Training and Development:

  • Design and deliver training programs to enhance communication skills and promote a collaborative work environment.
  • Identify opportunities for continuous improvement and skill development within the team.
  • Provide technical support for SAP Enable LMS (SAP ERP) and collaborate with ERP Team on developing ERP training programs

5) Documentation Management:

  • Develop documentation processes for Global IT including creating, maintaining a comprehensive system.


Skills Required:


  • Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.

  • Stakeholder management - Able to influence Senior managers to enact change

  • Technical skills - Over 5 years IT experience; Good understanding of computer software and hardware, Especially Collaboration, and communication systems.

  • Process enhancement - Able to develop and implement policies and procedures.

    Understanding how to continually assess and improve processes.

  • Proficient IT marketing skills - Effectively promoting IT solutions and driving adoption within the organization.


The salary range for applicants in this position generally ranges between $58,000 and $73,000.

This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.




Benefits:


Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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