Administrative Officer - Complaints WCR 2

Job Title: Complaints Administrator

Location: Westminster

Contract Type: Temp Ongoing

Salary: £20.23 umbrella p/h

Role Overview:

As an Administrative Officer in the Complaints Team, you will play a pivotal role in ensuring the smooth operation of our complaint resolution processes.

Reporting directly to the Complaints Team Manager, you will contribute to handling various administrative tasks related to complaints while upholding the highest standards of customer service.

Key Responsibilities:

• Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach.


• Log new complaints accurately and efficiently, ensuring all necessary information is captured.


• Process compensation claims with precision and adherence to established protocols.


• Respond to complaints and enquiries from elected members promptly and professionally.


• Execute letter writing tasks with meticulous attention to detail, maintaining clarity and professionalism in all correspondence.

Skills Required:

• Demonstrated ability to prioritise customer needs and provide effective solutions.


• Strong focus on accuracy and precision in all administrative tasks.


• Proficiency in crafting clear, concise, and professional written communications.


• Proven capability to manage multiple tasks efficiently and meet deadlines consistently.


• Ability to work effectively within a team environment, contributing positively to shared goals and objectives.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk