Complaints Handler

Complaints Handler | Insurance | Gibraltar | Competitive Market Salary | Office Based

Complaints Handler required for a successful motor insurance company based in Gibraltar.

As the Complaints Handler you will investigate and respond to Underwriting complaints in a professional manner, ensuring the customers receive fair and swift resolutions.

What's on offer to you?

• Genuine career progression


• 25 days holiday


• Study support for ACII if required post probation

What You Will Be Doing

• Communicate with company complainants via email and phone.


• Log and keep accurate records of all complaints received.


• Produce reports and analysis from complaints data.


• Respond to and redirect emails received to the Complaints inbox.


• Work closely with claims handlers, brokers and other complaints handlers to resolve complaints and produce reports.


• Cooperate with the FOS to resolve complaints escalated to the service.


• Ensure regulatory expectations and timelines are adhered to.


• Assist the Underwriting team with ad hoc broker and claims referrals and other day to day administrative tasks.

What You Will Need to Succeed in This Role

• Experience in motor insurance and customer support.


• Knowledge of Consumer Duty, Consumer Insurance Act, and the Insurance Act.


• Excellent letter writing skills and telephone manner.


• Fluent in English.


• Attention to detail and good administration skills.


• PC literature and knowledge of Microsoft office programs, such as Word and Excel.


• Ability to solve problems and work independently.

Keywords: Complaints Handler | Gibraltar | Motor Insurance | Underwriter Support