1st line Support

1st Line support required in Slough up to £25k

Hybrid/ Office based (Chalfont St Peter)
We have a fantastic opportunity for a Service Desk Technician to join our team at BFBS.
The Service Desk Technician will be a critical member of the Service Delivery Team, ensuring that the Service Desk is operating effectively.

You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts.

They will perform first line technical and operational support for all Information Technology and Broadcast Engineering issues and requests
This is a ‘customer facing, front of house' role, interfacing between the organisation and our customers, both internally and externally, and therefore you will excel in a customer focused, service delivery team.
The role is crucial in improving and maintaining the level of service we provide, and the perception of that service to our customers.

The post holder will on occasion form part of the ‘out of hours' support function through a departmental rota.
What we offer
We offer a competitive employee benefits package that has been designed to support your health and well-being, and care for you financially.

This includes a generous holiday entitlement, flexible/hybrid working, family friendly policies and employee assistance programme.
We are a modern, vibrant and forward-thinking organisation and attract talented people to join and develop at BFBS, where we strive to create a diverse and collaborative working environment where everyone can contribute, learn and be themselves.

We have a number of networks run by our community of colleagues, including Wellbeing, and Diversity and Inclusion.