JOB DESCRIPTION



Title: Global Product Support Specialist



Who We Are:


Carboline is a St.

Louis-based coatings manufacturer with a global reach.

The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.

Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.


Position Summary:


Provides strategic direction to support the global product line.

Works closely with Product Line Managers / Coordinators, Research & Development, Customer Service, Purchasing, Operations, Distribution, Finance, Sales Representatives, Sales Management, and Technical Service as needed.

Reports to Director - Global Product Line.


Essential Functions:

• Execute Stage-Gate activities for all new development products and projects.
  
  The support specialist is responsible for coordinating with the Product Line Managers, communications team, and sales team to complete business plans, product validations, and launch plans and the deliverables found within each stage of the Stage-Gate process.
• Assist all stakeholders in deliverable execution and document maintenance using the Planisware (IFT) software.
• Assist in the development of marketing collateral with the Marketing Communications team on items such as Product Performance Summaries, System Information Sheets, Product Flyers, etc.
• Maintain data for products in the Carboline, SPC, and Dudick digital product master databases and make changes as dictated by the R&D lab, product line managers, or technical service.
• Progress Carboline's Sustainability efforts by strategizing within the framework of RPM's Build a Better World Program.
  
  
• Manage Carboline's trademark registrations, including those associated with SPC and Dudick.
• Investigate the impact of domestic and international spending/buying incentive programs.
• Assisted product management, sales team, and others as needed by providing data and analysis support on product sales, financial performance, etc.
• Coordinate Stage Gate meetings with the Gatekeepers and document all results of votes in Innovation Tracker
• Manage ISO audits and liaise between the Product Line Team, R&D, and ISO Audit entity.
• Track changes in regulatory issues that affect our product line and help determine needed modifications.
  
  Serve as a knowledge base regarding the environmental impact of our products and assist with marketing content on items like LEED, Sustainability, VOC / HAPs charts, and other tools.
• Provide and manage market data and research using subscription tools at their disposal
• Handle special projects as required.
• Committed to the Company's safety and quality programs.

• 4 year college degree in Business or equivalent experience.
  
  
• 3-5 years' experience in Sales, Customer Service, or Product Administration.