JOB DESCRIPTION



TASKS PROFILE:



Typical tasks for this position include (but are not limited to) the following:

• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Maintain scheduling and event calendars.
• Complete forms in accordance with company procedures.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Make copies of correspondence or other printed material.

• Communicate with Supervisors, peers, or subordinates: provide information to supervisors and co-workers in written form or in person.
• Maintain a good record of attendance and punctuality.
• Learn all manual tasks performed within the department.
• Perform tasks assigned using specific operating procedures and following department specific quality control processes and procedures.
• Treat people with dignity and respect.
• Conduct all business with integrity.
• Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.
• Follow all safety procedures and company policies.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
  
  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Far Vision - The ability to see details at a distance.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong.
  
  It does not involve solving the problem, only recognizing there is a problem.
• Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

• Interacting with computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public.
  
  This includes serving customers in restaurants and stores and receiving clients or guests.
• Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events