Fleet Service Advisor

Job Title: Fleet Service Advisor

Locations: London, EN3

Contract Type: Temporary ongoing

Work Pattern: Full time

We are currently recruiting for an Fleet Service Advisor.

You will be responsible for providing high-quality fleet repairs for the vehicle fleet and equipment holding.

They will work in conjunction with the Fleet Operations Manager and workshop supervisor to ensure that all vehicle and equipment assets are recorded correctly in the vehicle and equipment database.

Additionally, they will liaise with internal customers and external service providers to schedule inspections, services, and MOT appointments.

Job Role -

• Control and maintain the SLA agreements with internal and external customers/suppliers


• Ensure all vehicles, plant and equipment are held in the vehicle/equipment database and service records are amended and updated as required


• Schedule preventative maintenance inspections, service, MOT, and LOLER tests in alignment with prevailing DVSA regulations and manufacturers' requirements


• Report on vehicle maintenance costs and availability


• Liaise with external suppliers for the supply of parts and ensure they are delivered on time and meet the correct specification agreed with the workshop


• Manage external suppliers effectively to ensure cost-effective vehicle repairs


• Assist the Head of Fleet Operations Manager to ensure all procedures laid down by the DVSA with relation to O Licence standards are met


• Contribute to the fleet and workshop business continuity plan and support


• Resolve customer and supplier concerns in accordance with the complaint policy and escalate as required to the Fleet Operations Manager


• Contribute to disciplinary investigations with regards to workshop staff


• Identify personal training and development needs and participate in any relevant training and development activities


• Undertake any other duties reasonably requested by management

Candidate Requirements -

• Substantial experience of working in a fleet/workshop environment


• Substantial experience of working with a fleet/workshop database and maintaining detailed records


• Proven experience of developing quality systems to ensure the delivery of efficient support to internal and external customers


• Experience in a commercial vehicle environment


• Experience of dealing with and monitoring external suppliers


• Competent using IT systems especially in a workshop environment


• Flexible approach to work and ability to adapt to changing working environment to meet customer needs


• Able to communicate effectively with internal customers


• Experience in using TRANMAN fleet management software or similar (desirable)

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk