Leasehold Services Officer - SC6

Job Title: Leasehold Services Officer


Location: Hackney, London E8


Contract Type: 3 Months Temporary Ongoing


Weekly Hours: 36


Working Hours: 09:00 - 17:00


Start Date: 11/08/2024


About the Role: We are seeking a dedicated and detail-oriented Leasehold Services Officer to join our team.

The successful candidate will provide comprehensive administrative support in processing enquiries from leaseholders and freeholders, managing documents, and handling legal notices.

This role is pivotal in ensuring the smooth operation of our leasehold services, contributing to the overall efficiency and effectiveness of our team.


Key Responsibilities:



  • Process enquiries from leaseholders and freeholders promptly and efficiently.

  • Provide administrative support to the team, ensuring all tasks are completed to a high standard.

  • Supply documents and information related to leases or Transfer of Part documents.

  • Process legal notices, such as Notices of Transfer, and ensure all relevant information is accurately updated.

  • Maintain and update contact information on an ongoing basis, ensuring accuracy and completeness.


    • Requirements:



    • Previous experience in a similar role, preferably within the property or housing sector.

    • Excellent communication and organisational skills.

    • Ability to work independently as well as part of a collaborative team.

    • Strong attention to detail and commitment to accuracy.

    • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).


    Competency Profile:



  • Communicating Openly and Effectively:


    • Adapts communication style to meet the differing needs of others.

    • Communicates clearly under pressure using a range of methods.

    • Summarises information to check understanding and expresses thoughts clearly.


  • Delivering Excellent Customer Service:


    • Proactively gathers information about customers and meets their needs.

    • Develops constructive relationships and seeks customer feedback for improvement.


  • Managing Personal & Organisational Change:


    • Open to new ideas and supports others through the change process.

    • Uses common sense to interpret and implement policy and learns from experiences.


  • Achieving Results and Success:


    • Takes personal responsibility for achieving outcomes and making decisions.

    • Monitors performance against targets and develops new ways of working.


  • Planning and Implementing:


    • Plans and prioritises workload to meet deadlines.

    • Balances short-term requests with long-term priorities and communicates plans effectively.


  • Respecting Others:


    • Promotes equality and diversity.

    • Demonstrates integrity, consistency, and values diversity in decision-making and team interactions.



    Additional Requirements:



    • Comply with Health and Safety Regulations.

    • Ensure the security, accuracy, and relevance of personal data in compliance with the Data Protection Act 1984.

    • Maintain strict confidentiality of all acquired information.

    • Be flexible in work delivery, performing duties not specified in the job profile but in line with general responsibilities.

    • Address any Safeguarding issues in accordance with organisational policies.




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