Service Desk & Onsite Technical Support Analyst
Service Desk & Onsite Technical Support Analyst
London Waterloo - 5 days on site per week
Service Desk & Onsite Technical Support Analyst required to ensure effective and efficient support to customers/colleagues in London, Birmingham, and Manchester Studios.
The role would be based in our London Studio with remote support and occasional on-site visits to the other locations.
By utilising knowledge of the customer environment, the candidate will deliver timely and high-quality IT Support (e.g., incident resolution, root cause analysis, problem prevention, and knowledge transfer).
Working on behalf of the ICT department, the Service Desk & Onsite Technical Support Analyst will provide responsive and competent technical support to our company end users.
This entails (but is not limited to):
- Customer Service requests, Incident Management, and Asset Management
- Assistance with installation and utilisation of hardware or software
- Assisting staff on a day-to-day basis with using technology and related services (e.g., video-conference rooms)
REQUIRED PROFILE:
- Exceptional interpersonal and communication skills in English (verbal and written)
- Customer-oriented, possessing strong communication and personal skills
- Ability to work proactively, autonomously, and responsibly
- Excellent analysis, problem-solving, and organisational skills
- Ability to describe technical information, outlining the most important details and providing it in a summarised and effective manner
- Willingness to learn and adapt quickly
- Ability to work in a fast-paced environment
- Availability to travel occasionally
- Technically oriented
- Foundational knowledge of technology (e.g., basic networking concepts, key players of hardware and software solutions in the IT field)
- Exposure to ITIL or relevant accreditations is desirable but not essential
Salary: The salary the client is offering for this role is £30,000 - £35,000 per annum
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
- Rate: £30000 - £35000 per annum + 24 days holiday
- Location: London, England
- Type: Permanent
- Industry: IT
- Recruiter: Crimson Limited
- Contact: Lucy Morgan
- Tel: 01675 466 477
- Email: to view click here
- Posted: 2024-08-12 12:50:35 -
- View all Jobs from Crimson Limited
More Jobs from Crimson Limited
- Business Analyst – Salesforce – Birmingham
- IT Service Desk Team Lead
- Solution Architect – London – Multiple UK Locations
- Salesforce Project Manager – Salesforce – Birmingham
- Competency Manager
- Data Centre Project Manager – Migration – London
- Migration Project Manager – Data Centres - London
- Technical Support Analyst - O365
- Technical Support Analyst - Stores
- Power Platform Lead
- Senior Transformation Project Manager – Birmingham
- SAP HR / PY (Payroll) Functional Consultant - ABAP
- Enterprise Architect – Business Strategy– UK
- Competency Manager
- Power Platform Lead Consultant
- PMO Analyst – Stock/ Inventory Management – Birmingham
- Senior Transformation Project Manager – Birmingham
- PMO Analyst – Stock/ Inventory Management – Chertsey
- Senior Transformation Project Manager – Chertsey
- 3rd Line Support Engineer – Milton Keynes