Visitor Services Assistant - Front of House

Visitor Services Assistant - Front of House
Salary - £17,062 (18-20), £22,601 (21+)

The Museum shop and online sales generate considerable profit which services other areas of our Museum.

The Museum shop stocks a vast array of gifts and military memorabilia for the onsite & online audience.

Online sales have recently grown considerably to form a substantial part of the business, taking more money than our onsite shop.

The Tank Museum Online Shop has become a well-known, popular, and strong brand in the heritage sector and is going from strength to strength.

As a Retail and Visitor Services Assistant, you will be trained to have a general knowledge of all areas within the department from the shop through to stock control.

This role is for a Retail and Visitor Services Assistant who will be trained to become a specialist within our Front of House function.

Here you will be part of the team responsible for admitting our visitors into the museum whilst actively upselling our retail products and promoting Gift Aid.

You will be operating tills and processing transactions accurately, whilst ensuring the shop is always stocked.

Full training will be given, however, experience in customer service and sales would be an advantage.



You will need to be practical and hands-on with excellent communication skills, confident in cash handling and operating tills and be comfortable working as part of a team.

We believe that our visitors deserve more than just ‘good service', they deserve an amazing visitor experience they'll never forget.

To view the full role profile and to apply please click ''APPLY'' to visit our recruitment website.