Assistant Technical Events Manager

Location: EMEA Region (Europe, the Middle East, and Africa)

Start Date: Immediate

We are seeking a dedicated and skilled Assistant Technical Events Manager to join our team.

In this role, you will support the Technical Events Manager in delivering top-notch audio-visual services at our assigned location.

You'll be the bridge between our Operations and Sales teams, ensuring smooth operations and client satisfaction while maintaining profitability and cost control.

Reporting directly to the Technical Events Manager, Cluster TEM, or Area Manager, this position offers an exciting opportunity to grow in a dynamic environment.

Key Responsibilities:

Operations Management:

• Lead and direct the operations team in daily equipment setups and breakdowns.


• Ensure the staff is adequately scheduled to meet business needs and delegate tasks effectively.


• Mentor and supervise the team to deliver outstanding customer service and meet company standards in room setups.


• Build and maintain strong working relationships with hotel/venue staff, team members, neighbouring locations, and vendors.


• Manage invoicing activities using the billing system, ensuring accuracy and timely processing.


• Attend operational meetings with venue staff and promote a healthy and safe work environment, adhering to all HSE guidelines.

Asset Management:

• Follow inventory control procedures to maintain proper levels of equipment while ensuring safety, security, and quality.


• Manage on-site equipment inventory and source gear internally before considering external rentals.


• Ensure all equipment is delivered on time, in good working condition, and meets client specifications.


• Keep the inventory in top condition and arrange for repairs as needed.


• Stay updated on new technology and equipment for potential purchase.

People Development:

• Foster a positive work environment and support the growth and development of your team.


• Provide ongoing coaching to develop team members' skills and manage HR activities such as selection, performance management, and training.


• Maintain a professional image and ensure the team adheres to company and hotel standards.


• Support and recommend training programs to enhance team members' skills and knowledge.

Job Requirements:

• High School Diploma or equivalent (Bachelor's degree preferred).


• 3+ years of experience in audio-visual services.


• 1+ years of supervisory experience.


• Working knowledge of audio-visual equipment in a live show environment.


• Experience in pre-planning and operations of large AV events.


• Proficiency with computer hardware, software, and Microsoft Office.


• Strong leadership skills and a focus on customer satisfaction.

Competencies:

• Excellent Communication Skills


• Exceeding Customer Expectations


• People Development


• Teamwork


• Attention to Quality

Work Environment:

• Work in a hotel/venue setting with varying exposure to outdoor temperatures, dirt, sand, and dust.


• Conditions range from quiet to noisy, involving the use of high-end AV equipment and electrical components, and work at heights using lifts and ladders.


• Be prepared for irregular hours, on-call status, and work across multiple locations, including weekends and holidays.

Adhere to the Encore Dress Code Policy and venue appearance guidelines.

Note: This role's responsibilities may evolve based on business needs.

Flexibility and adaptability are essential.