Technician - Europe, the Middle East, and Africa
Technician - (Europe, the Middle East, and Africa)
Position Overview
A Technician is responsible for the set up and operation of audiovisual systems in a event environment while ensuring complete customer satisfaction.
This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.
Key Job Responsibilities
Equipment Operation
- Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
- Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Do the Right Thing - Complies with all Company security and safety measures.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or Project Manager onsite.
- At times the technicians will work as part of a team on larger scale projects.
Customer Service
- Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
- Values People - Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/venue/client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment. - See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
- Works with clients to finalise invoices.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- High School Diploma or GCSE equivalent required.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
Technician EMEA region
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Action Oriented
- Tech Savvy
- Ensures Accountability
- Start: ASAP
- Location: France
- Type: Permanent
- Industry: IT
- Recruiter: McGinley Support Services
- Contact: Creative Personnel
- Tel: 020 7929 2999
- Email: to view click here
- Posted: 2024-08-14 17:52:26 -
- View all Jobs from McGinley Support Services
More Jobs from McGinley Support Services
- Salaried General Practitioner
- Salaried General Practitioner
- Salaried General Practitioner
- Salaried General Practitioner
- Salaried General Practitioner
- Maintenance Engineer
- Maintenance Engineer
- Maintenance Engineer - Mechanical
- Construction Site Manager
- Medical Secretary and Administrator
- Multi-skilled maintenance engineer
- Hoist driver
- General Labourer
- Traffic Marshall
- Slinger
- Traffic Marshall / Labourer
- Traffic Marshall / Labourer
- Roaming Project Manager
- Construction Project Manager - Hotels
- Drivers Needed in The Wirral