Service Desk Engineer

Service Desk Engineer - Central Birmingham

3 month contract

£200 - £250 p/d (please note; this role is inside IR35)

Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.

You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.

Core responsibilities:

, Provide first point of contact technical IT support - both remotely and physically

, Support projects as required, such as a current laptop build and deployment project

, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.

, Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software

, Maintain Active Directory including management of end-user accounts

, Perform basic security administration tasks

, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly

Skills required:

, Previous experience working in a support role

, Experience supporting Microsoft Windows Server based Infrastructure

, Experience with Windows 10, Office 365, Active Directory

, Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.

, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)

, Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured

, Possess excellent communication skills with the ability to explain technical concepts to non-technical users

, Possess a positive can-do attitude and be able to communicate with users of all different technical levels