ASB Officer

ASB Officer / Community Safety
Prescot, Merseyside
Temporary
Full Time

We are searching for a prospective Community Safety Officer / ASB Officer to join a team in Prescot on a full time, temporary basis.

The postholder will provide a responsive and proactive service to customers to tackle all forms of anti-social behaviour (ASB), and domestic abuse.

The role involves managing ASB cases, investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas.
Requirements
The ideal candidate will have the following skills and experience:

• Experience with ASB or DV


• Customer facing experience in a service-related organisation


• Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014


• Ability to undertake comprehensive investigations and resolve complaints


• Ability to work under pressure and meet deadlines


• Social housing specific experience is desirable

The Role
Key responsibility: Manage a caseload of complex ASB cases, working closely with multiple agencies to resolve issues.

• Deliver interventions and specialist support through a partnership approach, to tackle anti-social behaviour and domestic abuse in our homes


• Manage all ASB and domestic abuse cases, providing the required level of support to the customer to achieve the desired outcomes, working in partnership with the Advisor - Housing


• Deliver a person-centred advocacy model for community safety and signpost to specialist support


• Manage day-to day relationships with key internal and external partners


• Support customers to live safely in their homes, maintain their tenancies and access services to meet their needs


• Take a flexible approach and works where we are needed


• Follow health and safety guidelines to keep ourselves, colleagues, and customers safe

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk