Assessment and Connection Officer

Job Title: Assessment and Connection Officer
Salary: £12.83 P/H
Hours: 37 Per Week
Type: Temporary Ongoing
Location: Cardiff, CF10
Start Date: ASAP
Work Pattern: 09:00am - 17:00pm

We are seeking an Assessment and Connection Officer to join our client's 24/7 Telecare Services team.

This role is pivotal in ensuring that potential users receive the support they need by accurately assessing their requirements and facilitating the installation of alarm units and associated products.

Key Duties and Responsibilities:

• Respond to enquiries from potential users and assess their requirements.


• Manage administrative tasks related to new customer applications.


• Maintain and manage the waiting list system, ensuring efficiency and regular communication.


• Conduct home visits to assess individual needs and correctly install alarm units and associated products.


• Program and test alarm units, including reprogramming as needed.


• Replace pendants and batteries, and ensure the correct operation of alarm units.


• Retrieve alarm units and products when necessary.


• Manage stock control and maintain accurate records.


• Ensure vehicles are maintained, fueled, and clean.


• Provide users with detailed explanations of how the alarm units function.


• Promote the Telecare Cardiff Service at events and demonstrations.


• Participate in team meetings and ongoing training.

Qualifications and Experience:

• Proven experience in a customer-facing role.


• Technical aptitude with experience in installing and maintaining equipment.


• Strong communication skills, both written and verbal.


• Ability to manage administrative tasks efficiently.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk