Service Support Manager

Job Title: Interim Service Support Manager - Children & Families Service

Location: Hackney, London
Contract: 9-Month Maternity Cover (with the option to extend)
Job Type: Full-time, 36 hours per week

About the Role:

An exciting opportunity has arisen within Hackney's Children & Families Service for an Interim Service Support Manager.

This role, based within the Corporate Parenting Team, will be crucial in ensuring the smooth operation and delivery of a first-class business support service.

The successful candidate will provide oversight of business support functions and operational processes, reporting directly to the Business Manager for these services.

Key Responsibilities:

• Leadership and Management: Lead and manage a team of business support staff within the Corporate Parenting Service, ensuring the delivery of high-quality administrative support to practitioners.


• Operational Oversight: Oversee and streamline business processes across the Corporate Parenting Service area, ensuring they are efficient, effective, and aligned with service goals.


• Data Management: Provide detailed data reports, conduct data analysis, and resolve data queries to support informed decision-making within the service.


• Project Management: Manage and deliver key projects within the service area, ensuring they are completed on time, within scope, and to a high standard.


• Financial Oversight: Ensure robust financial processes are in place, with a strong understanding of financial systems and procedures to support budget management and financial reporting.


• Communication and Negotiation: Act as a key point of contact for internal and external stakeholders, demonstrating strong communication and negotiation skills to ensure effective collaboration across teams.

Key Competencies:

• Experience: Minimum of 2+ years of line management experience, preferably within a Local Authority or large organisation, with a track record of delivering high-quality business support.


• Data Skills: Strong ability to provide data reports, perform data analysis, and resolve data-related queries efficiently.


• Project Management: Proven experience in managing projects, with the ability to lead multiple initiatives simultaneously in a fast-paced environment.


• Financial Experience: A strong understanding of financial systems and processes, with the ability to oversee budget management and financial reporting.

How to Apply:

Should this be the perfect role for you then please submit your CV via email to Ashley.Brown@servicecare.org.uk or call the office to discuss on 01772 208 964.