Start: ASAP

Languages: German, English

The aim of the Quality Advisor position is to monitor and improve the overall quality of the

products across the points of sales.

The focus will be on continuous evaluation and analysis of the kiosks, putting forward action plans and ensuring these are carried through.

The role will also participate in the development and roll-out of cross-country quality

projects and activities.

YOUR WORKING RELATIONSHIPS WILL BE WITH THE FOLLOWING DEPARTMENTS:

Department – Quality

Reporting to – Quality Manager of the country

Direct reports – None

Working with (external and internal relationships) – Kiosks, Partners, External Auditing

Partners, UK head office, Local UK team.

Ability to manage and plan your weekly/monthly audits working towards a common goal.

Flexible working hours are required and sometimes you are required to work early mornings and late evenings.

Complete Templates to carry out Audit Reports via the app.

Weekly audits to be carried out.

Consistently improve quality across kiosks.

KPIs – 85% pass rate on hygiene and concept scores

Country wide travel to Kiosks, occasional European travel.

• Support the creation and delivery of action plans to implement the food safety
• strategy developed by the Quality Department
• Country wide travel to conduct periodic audits of existing Kiosks, complete
• comprehensive evaluation reports and follow-up with appropriate corrective action
• plan
• Field support and training with the local teams, focusing on quality (hygiene, food
• safety) related issues
• Provide both theoretical and practical food safety training for Kiosk staff and
• managers
• Build long lasting, meaningful business relationships with Kiosk staff and manager
• Analyze the results of inspections and conduct microbiological analysis
• Address issues relating to non-compliance and customer complaints to improve and
• maintain our food safety standards
• Participate in periodic internal review meetings to discuss and address any food
• safety/quality topics
• Represent the company when dealing with third parties such as official administrators,
• auditors, consumer food safety authorities and quality specialists
• Monitor and manage the accuracy and calibration of key measuring devices (e.g.
• weighing scales, thermometers) both internal and external verification of devices as
• appropriate
• Keep abreast of industry developments relating to food safety regulation and
• technology and advise the business accordingly
• Participate and contribute to the ongoing development of acceptable standards
• involving purchasing of ingredients, detergents, dress code and hygiene equipment
• Participate in Country or Cross-country projects where necessary

Skills and Qualifications:

• Some experience in a similar position within the food & beverage/hospitality/ food

production

• Ability and willing to drive around the country to audit the kiosks

• Bachelor’s/Master’s Degree or equivalent level of education in food safety related

field

• Knowledge of HACCP, ISO 22000 and food safety legislation (both EU and national)

• Ability to effectively communicate and influence others

• Fluent in English (both spoken and written).

Additional language skills are

advantageous

• Ability to work in an autonomous environment with minimum supervision

• Effective problem solver with ability to think outside the box

• Ability to stand your ground when challenged

• Knowledge of Asian culture and cuisine is a distinct advantage