Client Services Advisor

Job Type: Full Time, Permanent

Location: Chelmsford, Essex

Salary: £22,000 – £24,000 per annum

Salary & Benefits:

• £22,000 – £24,000 per annum
• Uncapped commissions
• Free on-site parking
• 28-day annual leave
• Walking distance to Chelmsford town centre and travel services
• Pension

Business Overview:

International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry.

We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Services role is to build a good rapport with clients who have entered our property awards.

To aim for the retention of these clients, to build their confidence in our brand and services, and to ensure receipt of their entry portfolio within the deadline.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued.

We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential.

We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Job Opportunity – Client Services Advisor:

• Provide guidance and support for clients in compiling and supplying their Awards entries.
• Introduce existing clients to additional products and up-sell where appropriate.
• Chase clients for their entries and payments.
• Support the Customer Services department in general.

The role includes additional commission for successfully using a soft sales approach to upsell and promote some of our other products.

Role responsibilities - Client Services Advisor:

• Good spoken and written English skills.
• Strong telephone manner.
• Prior experience in customer services and sales.
• Good organisational and planning skills.
• Some flexibility is required with working hours to accommodate different time zones.
• Additional language skills are beneficial but not essential.