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Pension Technician

Job Title: Pension Technician
Location: Kidlington
Contract: 6-Month Initial Contract
Recruitment Agency: Service Care, recruiting on behalf of Thames Valley Police (TVP)
Contact Information:



  • Phone: 01772 208962

  • Email: Lewis.Ashcroft@ServiceCare.org.uk


Job Family: Business Support
Reports to: Pension Consultant
Overall Purpose of the Role:
The Pension Technician is responsible for creating and maintaining the pension records of Police Officers and Police Staff.

The role involves administering pension schemes, ensuring accurate and timely payment of Police Officers' lump sums, providing consistent and correct advice/guidance, and contributing to the efficient operation of the pension/payroll department.


Key Accountability Areas:



  • Document Processing: Handle all documents and information related to pensions, including lump sums, refunds, and advances.

    Ensure compliance with Conditions of Service, Force Policies, and statutory legislation to guarantee accurate and timely payments to Police Officers/Staff.

    Manage electronic filing in line with data retention regulations, process pension opt-ins/outs, and update payroll systems.

  • Query Management: Respond to pension-related queries from Police Officers, Staff, Pension Administrators, and Pensioners.

    Provide guidance on incorrectly completed forms and offer advice to internal and external stakeholders.

    Ensure best service practices are followed through persistent and effective communication.

  • Record Management: Manage the commencement, amendment, and cessation of pension records for Police Officers and Staff.

    Prepare for the payment of pension lump sums and refunds, as notified by the pension administrators.

  • Inbox and Project Management: Oversee pension-related queries via inbox management.

    Ensure electronic filing compliance with data retention laws and support ad-hoc project work.

  • Support to Pension Consultant: Assist the Pension Consultant in meeting strict departmental deadlines, ensuring all payments are accurate and timely.

    Provide backup support and answer queries in the Consultant's absence.


    • Dimensions:



    • The role demands high organization and minimal supervision while adhering to strict deadlines.

    • Requires discretion in handling confidential information and analytical thinking to improve service standards.

    • Collaboration with the Payroll team, internal stakeholders, and partner agencies is essential.


    Characteristics of the Role:



    • Expertise: The role requires a high level of administrative, professional, and/or technical expertise acquired through experience, specialized training, or professional education.


    Essential Requirements:



  • Willingness to study the CIPP Certificate in Pension Administration or possess equivalent experience.

  • Ability to work under pressure, meeting strict deadlines with minimal supervision.

  • Strong computer literacy, particularly in MS Office applications (including V-Lookups and formulae) and databases, with a proven ability to produce accurate and reliable data.


    • Desirable Requirements:



  • Knowledge of relevant legislation (e.g., taxation rules, Police and Local Government pension regulations).


    • How to Apply:
    Interested candidates should contact Lewis Ashcroft at Service Care for more information or to apply:



    • Phone: 01772 208962

    • Email: Lewis.Ashcroft@ServiceCare.org.uk