Call Centre Advisor

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in.

In this Customer / Call Centre Advisor role, you will be:

• Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries
  
• Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
  
• Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
• Administration duties including emails, data inputting and typing
• Other additional duties to support priorities of the centre
  

We would love to hear from you if you have the following:

• Experience working in a customer focused environment
  
• Strong IT and admin skills with the ability to pick up new systems quickly
  
• Ability to remain calm when under pressure and working in a fast-paced environment
  
• Excellent phone skills and complaint handling ability 
  
• Strong attention to detail and accuracy
  

What's on Offer?

• Temporary position for initially 12 weeks - potential of extension and ability to apply for any permanent opportunities that arise
• Full time hours - (however part time hours may be on offer for the right person)
• Working hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotation
• Based in modern offices in the centre of Llandudno which is accessible using public transport
• Starting on an hourly rate of £11.44
• Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today!