Customer Service Advisor
We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield's Kiveton Park area.
The position offers on-the-job training.
What's in it for you as a Customer Service Advisor:
, Hourly pay rate - £12.82 per hour
, Hours of work - Monday to Friday 8am - 5pm
, Hybrid working - opportunity to work from home 2 days a week once fully trained
, The position is initially offered on a 2 - 3 month temporary basis, which could potentially be extended
Main duties of the Customer Service Administrator:
, Manage customer inquiries and provide exceptional customer service
, Perform accurate and efficient order entry, converting the customer's requirements into the ordering software
, Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
, Collaborate with team members to streamline processes and improve overall efficiency
, Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions
, Manage call offs, partial shipments, and back orders until orders are completely fulfilled
, Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
, Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
, Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
, Working Knowledge of Windows based IT Systems
, Ability to multitask and prioritise tasks in a fast-paced environment
, Excellent organisational skills and attention to detail
, Flexibility to adapt to changing priorities and responsibilities
If interested, please apply now!
- Start: ASAP
- Rate: Up to £12.82 per hour
- Location: Sheffield, England
- Type: Contract
- Industry: Customer_services
- Recruiter: E3 Recruitment
- Contact: Laura Rogers
- Tel: 01484 645269
- Fax: 01484 500385
- Email: to view click here
- Posted: 2024-09-04 10:48:43 -
- View all Jobs from E3 Recruitment
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