Neighbourhood Response Officer

Neighbourhood Response Officer
Stevenage/ Hertfordshire
Temp
Full Time - Hybrid
We have had an exciting opportunity become available, to join a team covering Stevenage, Hertfordshire &Essex as a Neighbourhood Response Officer.

This is a full time, temporary position with an initial contract period of 3 months.

The postholder will work collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered, to ensure that the neighbourhoods are places that residents want to live.
Requirements

• Experience of providing good customer service


• Experience of dealing with customers in person


• Customer focused


• Enjoys working with people in the community


• Confident and able to work alone


• Demonstrates the ability and motivation to learn quickly and achieve results


• Excellent communication skills


• Full driving licence with use of own vehicle


• Able to work early evenings and occasional weekends if required


• Enhanced DBS Required


• Full UK Driving Licence & Access to a vehicle required

Role Expectations

• To deliver a customer focused housing management service to the community


• Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.


• Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.


• Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate


• Carry out property and estate inspections and resolve any issues identified


• Conduct viewings and sign ups or tenancy assignments


• Ensure tenants properties and estates comply with legislation and agreed standards


• Work alongside the community to develop community-based solutions


• Serve relevant legal notices in accordance with policies and procedures

The pay range for the role is £21.00 to £23.00 per hour LTD company rate.

The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk