End user deployment engineer

Job Advertisement: End User Deployment Engineer

Location: Enfield Council

Contact: Lewis Ashcroft at lewis.ashcroft@Servicecare.org.uk


Are you an enthusiastic and skilled IT professional looking to make an impact? Service Care is partnering with Enfield Council to find a dedicated End User Deployment Engineer to join their End User Computing team.

If you have a passion for IT support and enjoy solving technical challenges, we want to hear from you!


Role Overview:
As an End User Deployment Engineer, you will be a key player in supporting Enfield Council's IT infrastructure.

Your responsibilities will include:



  • Supporting and managing all laptops, tablets, desktops, and peripherals using tools such as Active Directory, Intune Autopilot, and SCCM.

  • Resolving operational issues and fulfilling service requests related to end user incidents within agreed Service Level Agreements (SLAs).

  • Handling warranty repairs, new starter deployments, Windows 11 device rollouts, build management, and providing remote and deskside support across all Enfield Council sites and libraries.



Key Responsibilities:



  • Delivering day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.

  • Performing troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.

  • Managing IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).

  • Adhering to service level agreements and utilising ticket handling tools such as Service Now.

  • Providing excellent customer service with strong communication skills, both written and verbal, and demonstrating adaptability and empathy in both remote and face-to-face interactions.

  • Traveling across the borough to support various sites, requiring a full manual driver's license.



Essential Requirements:



  • Minimum of 12 months experience in delivering IT support within an End User Computing or IT Support team.

  • Technical proficiency with IT equipment and components, including peripherals, laptops, tablets, and mobile devices across multiple platforms.

  • Experience in troubleshooting and administering Windows operating systems, Active Directory, Intune Autopilot, and SCCM.

  • Proven ability to work with service level agreements and ticket handling systems such as Service Now.

  • Strong customer service skills with effective communication and problem-solving abilities.

  • Full Manual Driver's License for supporting various LBE sites across the borough.

  • Desirable: Experience in a local government environment.

  • ITIL Foundation or equivalent certification is advantageous.



    • Apply Now!
    If you are ready to take on this exciting challenge and contribute to a dynamic team, contact Lewis Ashcroft at lewis.ashcroft@Servicecare.org.uk for more information and to apply.


    Service Care and Enfield Council look forward to receiving your application!




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