Receptionist- Victoria Street

Our Client is looking for a receptionist in south west London area

Shifts

Monday to Friday -8AM to 6PM

Immediate starts available

A basic DBS check is required

Key Responsibilities

• Assist in delivering the unexpected to our clients through first class customer service


• A natural host that can make customers, visitors and colleagues feel at home within the location.


• Main point of contact for customer requests and enquiries.


• Assist in answering all telephone enquiries for the site, room bookings and set up.


• Support the onsite Management team with high profile events.


• Support and create the best customer and workplace experience.


• Develop relationships and capture client's individual requirements for future site visits.


• Have a keen eye for detail and share your notes and feedback to the teams.


• Work on community initiatives to develop connections.


• Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity.

• Supporting any key events in and out of normal working hours.


• Provide support to the Workplace Experience and BEC team as required and for periods of annual leave.


• Promote collaboration across all ISS operational and support teams, preferred suppliers, and customer groups, whilst maintaining the interest of ISS.

• Lead by example and contribute towards a positive one team culture, working towards improving the Workplace Experience by picking up/reporting litter and reporting or dealing with spillages as soon as they occur.

• Support the Security team with the evacuation and lockdown process as required and as per site process and procedures.


• Register all customers and visitors to site as per the security policies and procedures.


• Meet and greet customers and visitors in a friendly and welcoming manner to promote a positive workplace experience and inform relevant parties of their arrival to site.

Experiences:

• Experience of working in a high-profile environment.


• Excellent communication skills both verbal and written.


• Must be able to work within a highly confidential environment.


• A high level of Microsoft Office application knowledge and experience.


• Working in Public Sector commercial environments is preferable.


• Successfully managing multiple stakeholders demands and associated time pressures.


• Previous experience in a general reception, customer service and administration tasks preferred.

Skills and attributes

• The ability to communicate and work effectively with customers, employees and teams at all levels.


• Flexible to learning and willingness to go that extra mile in support of promoting the workplace experience onsite.


• A high-level focus on the achievement of targeted results.

• A high level of flexibility and a positive attitude to innovation and change.


• Commitment to the ongoing success of the business.


• Embraces the ISS values and is transparent and honest in communication.


• Shows respect to all individuals, regardless of seniority or position.

• Ability to manage budgets in line with financial requirements set.


• An excellent team player.


• Numeracy and technology literate.


• Excellent communication, presentation, facilitation and interpersonal skills.


• Excellent problem solving and analytically skills.


• Able to influence and hold a position in a debate and command credibility.


• A proactive and positive ‘can do' attitude.

• Able to exercise a good deal of tact and diplomacy.


• Calm and professional approach at all times.


• A high level of flexibility and a positive attitude to change and improve the overall service delivery.


• Live within a practical travelling distance for the region.


• Suitable background for National Security Vetting and the ability to achieve and maintain a Security Check (SC) in line with customer requirements

Pay - £13.50 P/H

If interested please apply below