It Support Technician
IT Support Analyst required for a Global Law Firm in city of London, paying up to £50k, fully office based
A top Legal Firm based in city is requiring a service desk analyst to join their well known firm, offering endless career opportunities and benefits!
Responsibilities
, Field incoming help requests from end users via telephone/email, remote connection and desk-side
visits.
, Ensures that all user requests are logged and escalation procedures are followed.
Maintains
problem status/resolution information in the ticketing database.
, Troubleshooting problems with Windows-based workstations, custom applications, email,
network, and peripheral equipment.
, Clearly document customer issue history and issue resolution for call tracking, reporting, and
knowledgebase creation.
, Participate in problem management to help prevent incidents or reoccurring incidents through
trends and patterns, working with colleagues and external suppliers as required.
, Maintains expert-level knowledge of the platform's operating systems, standard applications, and
computer hardware solutions.
, Troubleshooting hardware and software issues on workstations, laptops, and personal technology
devices running Windows and Apple operating systems
, Dealing with IOS & Android Workspace ONE MDM queries.
, Prioritize and escalate problems to the appropriate IT teams as required.
, Collaborate with other IT teams as needed to determine and resolve issues.
Requirements
, Experience working in a similar role, preferably within the legal sector, with a similar team size.
, Minimum two years' experience supporting end-user equipment in a high-availability
environment.
, Must have excellent customer service skills communication skills and be a team player.
, Flexible working approach being open and responsible to changing circumstances.
, Must understand PC hardware/peripheral devices, Active Directory, standard operating systems
(Windows 10/11), and Microsoft Office applications.
, Experience supporting Citrix Xen Desktop platforms and iManage Work 10 would be desirable.
, Experience supporting mobile technologies iOS and Android.
Apply today!
- Start: 03/09/2024
- Rate: £43000.00 - £50000.00 per annum
- Location: London, England
- Type: Permanent
- Industry: IT
- Recruiter: Just IT Recruitment
- Contact: Lineta Sakalaviciute
- Tel: 0203 174 1100
- Fax: 020 7247 3991
- Email: to view click here
- Posted: 2024-09-11 17:55:02 -
- View all Jobs from Just IT Recruitment
More Jobs from Just IT Recruitment
- IT Technician Trainee
- 1st Line Support
- 1st Line Support
- Software Engineer
- 1st line support
- 2nd Line Engineer
- IT Support Analyst
- Data Skills Bootcamp
- Data Skills Bootcamp
- IT Technician Trainee
- IT Technician Trainee
- IT Smart Technician Trainee
- IT Technician Trainee
- 1st Line Support
- 1st Line Support
- Solutions Architect
- Senior Network analyst
- Service Desk Analyst
- ITSM Trainer
- IT Technician Trainee