IT Technician Trainee

1st Line IT Support Technician

Interested in kickstarting a career in IT Tech and working for a company that promotes talent?

We are looking for 3 proactive, IT-literate candidates who MUST be South Yorkshire based to fill our client's vacancy.



If you do NOT have experience but DO have tech career aspirations with a passion for helping others, we look forward to hearing from you.

Key Duties:
, Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
, Willing to attend in office and work remotely as needed.
, Problem-solve to identify hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.


, Escalate issues to third-line support, vendors, or to other teams where necessary.
, Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
, Monitor completion of backup jobs to ensure any issues are raised to the server team, liaising with onsite staff in our other offices as appropriate.
, Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
, Maintain accurate records of IT assets.

Person Specification:
Essential
, Excellent communication and interpersonal skills.
, High level of initiative with a proactive approach.
, Ability to take ownership of incidents assigned to you and manage them through to resolution.
, Confident navigating laptop hardware / desktop hardware / printer hardware.
, Regularly uses Microsoft Office.
Desirable
, Experience troubleshooting technical issues.
, Windows10 upwards.
, Active directory and Exchange/O365.
, Understanding of networking basics.

Company Benefits
, Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pm.
, Opportunity for hybrid working hours.
, Base salary will be up to £24k.
, 22 days' annual leave rising to 25.
, Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path.
, Continual professional development plans.
, Excellent benefits such as company pension/healthcare/season ticket loan.
, Access to onsite gym.