NOC Engineer - Bradford

NOC Engineer - Bradford (Hybrid Working)

Location: Bradford - Hybrid working 3 days office, 2 days home.

Salary: £27-30k + Bens + 10% Bonus + Overtime

Day shift coverage 7am-7pm Mon-Fri

Environment: - IP Networking, Operations, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco R&S, Networks, Wireless, Meraki, Fortinet, Palo Alto, SDWan, Cisco Firepower, Cisco ISE, Wireshark, CCNA.

The role of Network Operations Engineer will encompass a range of key 1st and 2nd line networking duties, providing support to customers networking issues.

You will act as the prime customer contact point for all queries, including fault management, escalations and planned maintenance on a large scale multi-site Enterprise Network.

Key responsibilities:
Your day will consist of fault management primarily, as well as general support for various in-house, market leading business-led communications products.

You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.
, Dealing with customer networking issues and working to find networking fault resolutions
, Work in a fast paced, customer facing environment
, Learn about our products and solutions to provide great customer experiences

Experience and skills:

, An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
, Thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
, Can bring excellent 1st/2nd line Networking Skills, and Networking Service handling & CRM systems such as ServiceNow.
, Have a working knowledge with routing and switching technologies.
, Have experiences with technology vendors such as Cisco, Juniper, Palo Alto
, Have a friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
, Have a good technical understanding and a logical approach to resolving diagnostic issues.
, Ideally, you'll have experience of providing technical customer support for Data technologies in a NOC, Technical Service Desk or IP/Networking Support Environment.

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For more information or a list of current vacancies, please see our web site at mecscomms.co.uk