Housing and Community Officer

Job Title: Housing and Community Officer
Salary: £30,000 per annum
Hours: 37 Hours Per Week
Type: Permanent
Location: Liverpool, L3
Start Date: ASAP

Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community.

This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being.

Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities:

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.


• Assist tenants with support needs to help them sustain their tenancies.


• Support the Property Services Manager with void turnaround targets and the lettings process.


• Assess housing applicants and manage allocations in line with the Lettings Policy.


• Ensure tenancy terminations and new lettings comply with policy and targets.


• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.


• Assist with legal action to enforce tenancy conditions when necessary.


• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.


• Promote tenant engagement in service delivery and decision-making.


• Attend internal and external meetings as needed.

Qualifications and Experience:

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.


• Strong planning and organisational skills.


• Excellent communication and customer service experience, with a proven ability to work effectively with the public.


• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk