Global company, hybrid remote working, in depth training, company trips to head office for training, permanent position

We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best.

They provide 24/7 breakdown assistance and complete peace of mind.

We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.

Responsibilities of the Service Coordinator;

• To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion


• To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.


• To provide a guarantee of payment to the repairing workshop on behalf of the customer


• Continuously inform and keep all parties updated on the progress of each case

Hours of work are as follows;
11am-7pm Monday to Friday

The above shift will be subject to a successful training period which the hours will be 8am - 4pm Mon - Fri during this time

Requirements for the role of Service Coordinator;

• A level of equivalent ideally with a technical orientation


• Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)


• Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail


• Previous call centre experience is desirable


• Excellent communication skills with the ability to communicate at all levels


• High levels of accuracy and attention to detail


• Good IT knowledge and experience


• Geographical knowledge throughout UK (desirable)

Benefits of the Service Coordinator role

• Global company,


• Hybrid remote working,


• In depth training,


• Company trips to head office for training,


• Permanent position

If you are interested in this position or would like to have a private and confidential chat, please contact Maisie Cope at E3 Recruitment.