First Line Technical Support Engineer

Job Title
First Line Technical Support Engineer

Salary
£25,000 - £28,000 per year

Must Haves


  • At least 1 year of experience working on a help desk

  • Full UK driving license and use of a car (preferred)

  • Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure

  • Knowledge of Windows operating systems - installation and troubleshooting

  • Experience in monitoring systems and remote access

  • Experience with ticket systems and data entry



Hybrid Working
Required to come into the office 4 days a week

Job Description
Due to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team.

Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems.
Key Responsibilities

  • Managing and resolving IT support tickets and logging data

  • Monitoring systems and providing remote access support

  • Supporting customers with PC/laptop hardware issues, identifying and replacing components

  • Troubleshooting and installing Windows operating systems

  • Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure

  • Basic server and infrastructure troubleshooting

  • Assisting with networking and network hardware issues


Required Qualifications & Experience

  • At least 1 year of help desk experience

  • Proficiency in Microsoft 365 and Windows operating systems

  • Strong customer service skills with excellent verbal and written communication

  • Basic server, infrastructure, and networking knowledge

  • Full UK driving license and use of a car (preferred but not required)



Additional Benefits

  • Bonus scheme and performance bonuses

  • Company pension

  • Casual dress code

  • Company events

  • On-site parking

  • Additional leave

  • Sick pay



Job Type


Full-time, Monday to Friday (8-hour shift)



Contact Us


Interested in this role? Contact Lewis Ashcroft at Service Care Solutions:
Email: lewis.ashcroft@servicecare.org.uk




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