EUD Analyst

Job Title: EUD Analyst
Location: Various locations in Hampshire and the Isle of Wight
Contract Length: 6 months from start date
Recruiter: Lewis Ashcroft, Service Care Solutions

Are you experienced in ICT operational delivery and ready to make a difference in a dynamic environment? We have an urgent requirement for an End User Device (EUD) Analyst to join the team supporting multiple locations across Hampshire and the Isle of Wight.

• Provide an excellent customer experience by supporting end-users and ensuring minimal disruption to services.


• Troubleshoot and resolve EUD incidents, requests, and problems, adhering to Service Level Agreements (SLAs).


• Assist in onboarding new starters, ensuring high standards of service and adherence to Experience Level Agreements.


• Support moves, projects, and events as required.


• Identify service improvements and proactively suggest enhancements to the EUD service.


• Follow established procedures, with a focus on asset management governance.

• Excellent customer service ethos and strong communication skills.


• Ability to follow documented procedures and processes.


• Experience in troubleshooting and diagnostics, particularly with Windows 10, smartphones, laptops, and desktops.


• Experience working in ICT operational delivery, with a focus on resolving incidents and improving services.


• Familiarity with ITIL (V3 or V4) and experience using ServiceNow (desirable).


• A full UK driving licence is essential, as the role requires travel to multiple locations across the force.

• The role involves working flexibly across various sites, with the possibility of unsocial hours or lone working.
  
  A police-authorised vehicle may be provided where required.

For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions.


Contact:
Lewis Ashcroft
Service Care Solutions
Phone: 01172 208962
Email: Lewis.Ashcroft@servicecare.org.uk