Deputy Manager (support work)

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM or 10AM - 6PM.

Cover is required for approximately 1 - 2 months, with the possibility of extension.


In this position, you will be expected to;
- Manage and lead 4 staff members in conjunction with the Service Manager to ensure a high-quality individualized support service is delivered
- Actively direct team members in their day-to-day work to ensure that young people receive a consistent and responsive service
- Ensure that each client / resident has an individual package of support with an up to date support plan and regular formal and informal key working
- Take the lead in ensuring that needs and risk assessments are comprehensive; involve the client fully and are recorded and reviewed in line with policy and procedure
- Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients
- Lead on developing the recruitment, training and the use of volunteers across the YP services in response to clients' needs within schemes
- Ensure that all referrals are interviewed, assessed and accepted / rejected in line with policy and procedure
- Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all
- Ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised
- In conjunction with the Service Manager to act as point of reference for safeguarding concerns within Lewisham YP Pathway services

To apply for this role, you must have;
- Experience of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively
- Experience and an in-depth understanding of the principles and delivery of risk and needs assessment, planned support, goal setting and advocacy with vulnerable people within a recovery and strengths model, and the ability to share this and support others to deliver this.
- Understanding of the range of issues involved in the delivery of quality services to young people with complex and needs that might relate to learning disabilities, mental ill health, sexual and emotional abuse, domestic violence and sexual exploitation.
- An ability to provide flexible and client centred solutions to problems of behaviour.

Also the ability to embed psychologically informed methods of work within an accommodation setting.
- Experience of developing projects or facilitating group work with young people.
- High level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
- Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
- Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.