Business Process Analyst - Birmingham/Hybrid

Business Process Analyst - Stakeholder Management - Birmingham / Hybrid

Business Process Analyst required for a leading company based just outside of Birmingham to be responsible for driving the analysis and improvement of business processes and practices across the Group.

Key aspects of the role include improving and streamlining business processes within the organisation.

The role holder is responsible for identifying inefficiencies, bottlenecks and areas for improvement in the existing business processes.

The ideal candidate for this position would have excellent analytical skills, be comfortable dealing with all levels of stakeholders and have a real drive to understand a business as a whole.

The salary for this position is between £40,000 and £45,000 plus attractive benefits.

This is a hybrid position with 2 days a week required on site.

Key Responsibilities

• Document and visualise existing processes using BPMN 2.0 process mapping, flowcharts or diagrams.


• Create and maintain comprehensive documentation of processes, including standard operating procedures (SOPs), change logs, and process reports.


• Analyse data to identify trends, inefficiencies, and bottlenecks within processes.


• Turn analysis into actionable insights and recommendations for the business.


• Collaborate with stakeholders to gather requirements and understand their needs - thereby aiding in defining the scope of improvement initiatives.


• Build relationships across functions and Sectors, ensuring business needs are met during process changes.


• Support change management initiatives by helping to communicate changes and providing training for users affected by new processes.


• Propose recommendations for process improvements, which may include streamlining operations, removing pain points, or implementing new technologies - all while being cognisant of end-to-end considerations.


• Assist in the testing and implementation of new processes, ensuring that changes meet the intended goals and are validated against agreed performance metrics.


• Establish metrics, Key Performance Indicators and reporting systems to track improvement progress and gather feedback for ongoing enhancements.

Key Skills

• Extensive experience in process improvement and transformation within a large, multi-site organisation.


• Proven ability in supporting large-scale transformation projects.


• Strong analytical skills to assess processes and quantify potential process improvements.


• Exceptional communication abilities to manage stakeholder expectations and team collaboration effectively.


• Comfortable at managing through ambiguous or moving situations.


• Qualifications such as Six Sigma, Lean Management, or similar process improvement methodologies would be desirable.


• Experience with ERP systems and process modelling tools would be desirable.

Interested?! Send your up-to-date CV to Dean Parkes at Crimson for review

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